Network and Provisioning Specialist with German Language

• Review Telco Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is line with customer’s order.
• Perform and document all checks and component testing to determine completeness and accuracy of all information.
• Perform tasks and activities to ensure on-time request through to local Telco Access providers.
• Perform exception and escalation management tasks or actions including documenting and escalating as required to be able to meet and deliver customer promised commitment timelines.
• Deliver on-time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and external.
• Provide weekly order summary performance to drive Telco turnaround performance
• Track, manage, and resolve all Third-Party Access Provider related activities, milestones, & escalations.
• Coordinate with Local Field Technicians, 3rd Party Vendors and Local Telco Access providers in performing standard testing test, install and activations of local circuits and porting of telephone numbers in systems and troubleshooting of connectivity.
• Coordinate and conduct standard testing as required based on the product type.
• Troubleshoot, document, and resolve issues identified and certify services end to end.
• Support on escalated cases from Network Field Operations or Customers to support site surveys when circuit testing is involved.

• Customer facing experience good knowledge of Telecommunications and familiar with working with Telcos – Fixed Line:
• Good command over German language/good verbal and non-verbal communication skills
• Basic knowledge of Networking Infrastructure - Hubs, Switches, Routers (mainly Layer 1 & 2 devices).
• Very good with Task management:Attention to Detail.
• Ability to follow instructions and logical tasks.
• Ability to remember and organise follow-up tasks.
• Ability to Document tasks and actions for order reviews and updates.
• Ability to coordinate with others in ensuring task completion.
• Excellent computer system proficiency skills with working & navigating across multiple applications.
• Minimum experience of working in an International Telecoms experience of 1 year.

We bring together the best of technology and our people to supercharge progress.

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.

As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.

We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Romania.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit https://www.hcltech.com/en-ro/careers