Monitoring Analyst with Spanish (Night Shifts included)
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Candidatul Ideal
- Excellent command of the Spanish Language, both written and verbal;
- Good command of the English Language, both written and verbal;
- Must have very good customer facing skills;
- Strong attention to detail in logging support calls, updating call details and managing call closure;
- Excellent verbal and written communication skills, with a confident telephone manner;
- Availability to work in shifts: 24/7.
Technical and Professional Experience (Nice to Have):
- Event logging;
- Operating an ITSM management tool;Knowledge of Service Desk processes - ITIL.
Descrierea jobului
- Receive incidents and requests from customer end user via telephone, email, all related to networking, servers, Firewall; ︁︀︂︃︃︇︉︆︄
- Monitoring the ticketing system;
- Process the ticket with a re-allocation to the appropriate individual/team;
- Be the primary person managing the lifecycle of the ticket through to conclusion;
- Ensure that the speed & flexibility of response meets the business needs and respects the contractual service levels;
- Escalation of critical and high priority tickets to line and senior management;
- To act as the primary interface with the user community actively promoting Service Excellence at all times;
- Liaise between departments/teams and to act on behalf of the User.
What we offer:
• High quality external and internal technical trainings with a dedicated training department;
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans;
Monthly benefits package:
Fixed benefits:
• Private medical subscription
• Work from home allowance
• Transportation allowance
• Easter/Christmas bonus
• Free Bookster corporate library subscription
Flexible benefits:
• Meal tickets
• Vacation & cultural vouchers
• Retail vouchers (eMAG, IKEA)
Descrierea companiei
Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.
What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe.
We serve over 2,500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.
Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.
Our mission to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.
*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679). Further details about our Data Protection Policy can be found here: http://sccintranet/uk/gdpr-information/.