Linux Hosting Technical Support

• Experience in working with Linux to diagnose and fix problems
• Knowledge of web servers such as Nginx, Apache, Tomcat
• Knowledge of database servers such as MySQL/MariaDB, PostgreSQL, MongoDB
• An understanding of networking (ping, traceroute, mtr, etc), DNS, firewalls, VPN's

• A high degree of initiative and self-motivation with the ability to work as a team player
• Prompt and efficient
• Have a positive attitude
• Can work independently as well as part of a team
• Have good written English and communication skills

• A bachelor's degree, preferably in an IT / computing field
• Linux and Bash Scripting experience
• An understanding of cloud computing or virtualization software
• Knowledge of web hosting control panels such as Plesk (or cPanel etc)

• Perform Linux system administration
• Provide technical support in English via a help desk system
• Help optimize and ︃​︁︄︁​︂︀︁​︉︅grow our infrastructure
• Debug and solve a wide variety of Linux technical issues
• Handle alerts from our internal monitoring systems
• Willing to work night shifts (on rotation)

• A competitive salary (salary depending on experience)
• Regular salary reviews
• Employee development budget
• Flexible schedule and remote working
• Meal tickets
• Private pension option
• Medlife private medical "Executive" subscription
• Full training in software you will be using regularly
• Work with an international team
• Team nights out

We are a UK-headquartered global leader in high-quality managed Cloud hosting services. We manage infrastructure in the UK, USA, and Singapore for our customers worldwide.

We are a young and talented team with more than 20 years of experience in the industry. We work closely everyday to keep our high standards in delivering the best customer support to our clients in a tech friendly way. We communicate with an open mind, always asking questions, and help each other improve our work. Any idea that could improve our work and us as a team is highly encouraged and supported, be it a fun team building activity or a new technology or practice we could adopt.

We are constantly adopting new technologies so you can be sure you will be working in an always challenging environment with opportunities to learn new things everyday.

Our mission is to be seen as a valuable partner to SMB's across the globe. We are doing this by providing customer oriented hosting solutions and friendly tech support.

We need you for this! If you believe in our values ​​and would like to be part of our team, apply now.