Candidatul Ideal
Language:
- Excellent communication skills in both written and spoken English (>=B2).
- Fluency in German is a significant advantage. (>=B2)
Education:
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
Experience:
- Minimum 3+ years in ITSM system administration.
- Strong understanding of ITIL processes and best practices.
- Experience with ITSM tool configuration, automation, and reporting.
Technical Skills:
- Expertise in workflow automation, scripting, and API-based integrations.
- Knowledge of CMDB, asset management, and IT service monitoring tools.
- Understanding of user management, access control, and data governance.
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and collaborate with cross-functional teams.
Descrierea jobului
- Administer and maintain the ITSM platform, ensuring performance, availability, and compliance with IT policies.
- Configure and customize workflows for Incident, Problem, Change, and Asset Management to align with ITIL best practices.
- Manage system integrations and interfaces between the ITSM tool and other enterprise applications (e.g., monitoring, CMDB, HR systems).
- Oversee user access management, roles, and permissions to maintain security and governance.
- Monitor system health, analyze performance metrics, and optimize ITSM processes for continuous improvement.
- Automate service processes and workflows to enhance efficiency and reduce manual effort.
- Support audit and compliance requirements by ensuring proper documentation and system logging.
- Provide technical support and troubleshooting for ITSM-related issues.
- Act as the key contact for ITSM-related improvements and enhancements.
- Work closely with IT teams, service owners, and business stakeholders to align ITSM functionalities with operational needs.
- Provide training and documentation for IT teams and end-users.
- Stay updated on industry best practices and ITIL advancements to drive ITSM excellence.
Descrierea companiei
For more then 150 years, TÜV SÜD experts have been working to make our world a safer place. Their aim: to maintain a decisive technological edge on the competition. Each and every day, more than 20.000 employees give serious consideration to the issues that concern people today and that will concern them in years to come.
Our experts and engineers share the common goal of bringing together people, technology and the environment. At more than 600 locations in some 50 countries, they increase safety and add economic value for our customers. Leveraging innovative services, they optimize technology, system and expertise.
We are looking for an experienced and detail-oriented ITSM Administrator to oversee the administration, configuration, and optimization of our IT Service Management (ITSM) system. This role is responsible for ensuring the stability, integration, and continuous improvement of the platform, as well as managing the connected systems and interfaces. The ideal candidate has a strong understanding of ITIL processes, ITSM tools, and system integrations to enhance service delivery and operational efficiency.
This position requires strong expertise in SQL, database management systems, and performance tuning.
