Hungarian Speaking Customer Care Associate

Has very good level of Hungarian language - at least level C1
Has good command of both spoken and written English C1
Has experience in a contact center or customer facing role is beneficial
Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
Can adapt quickly to changes in products, process and technology
Has proven track record of excellent attendance and time-keeping
Has excellent MS Office Professional skills

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all ︁︀​︂︃︃​︁︂︁​︆︄around the world. For of our campaigns we are looking for positive and enthusiastic Hungarian Speaking Customer Care Associate.


The role:

Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app
Navigating multiple systems simultaneously in order to update e-records promptly and accurately
Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

We offer:

Competitive remuneration scheme
Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities
Working schedule: Monday - Sunday 24/7 support - flexible working shedule;
To join a young and dynamic team in multinational environment
Opportunities for long-term professional career
Entitlement to company internal training and development accordingly global standards
Friendly and accessible office location
Full time employment (open for part-time options)