Candidatul Ideal
We are looking for A2W / Q2R Senior Process Associates, mid-level positions for all Human Resources enthusiasts. The specialists we are looking for will have the opportunity to deepen their knowledge in Administer to Work / Query to Resolve processes, to deliver qualitative service to our Clients and to develop their professional career following many paths Capgemini is opening in this domain.
Qualifications:
Qualifications:
- Experience of managing employee life cycle activities like Talent development, Mobility, Workforce administration, Talent acquisition, Case management, Remuneration, etc.;
- System data entry experience (advantage – Workday, Oracle HCM, Taleo, SuccessFactors, etc.);
- Good working knowledge of MS Office;
- Bachelor degree;
- Proficient communication skills in English (min. B1+ level) & French (min. B2 level.);
Descrierea jobului
Job Responsibilities - Administer to Work
Job Responsibilities – Query to Resolve
- Responsible for timely and accurate processing of end to end Talent Acquisition activities (Manage candidate information, create requisitions, candidate screening, interview scheduling, offer management, reporting, etc.);
- Handles employee requests according to the project deadlines;
- Provides clarification of Talent Acquisition policies and procedures across teams;
- Collaborates with client team to understand process challenges, flows, etc.;
- Creates & updates all required process documentation (process maps and procedures) within agreed timeframes on the defined support tool;
- Handles regular communication with the Client counterparts and build relationship with them for the future delivery;
- Handles client communication and reporting.
Job Responsibilities – Query to Resolve
- Manage the client engagement;
- Respond to clients queries & escalations accurately (via phone, live chat, email and case management system);
- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.);
- Provide clarification of HR policies and procedures;
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan;
Descrierea companiei
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
