HR Domain Architect

• Educational Background - Bachelor’s degree in Business Administration, Economics, Information Technology, or a related field.
• Work Experience - Experience as a Business Analyst or Technical Analyst in a HRIS system implementation, preferably with Workday.
• Special Certifications - Workday Certified Integration or Workday HCM certifications.

• Strong understanding of global HR process implementation (e.g, payroll, recruiting, benefits administration).
• Proven experience in system architecture and design, including experience integrating multiple HR systems and third-party applications
• Proven experience in gathering and documenting both business and technical requirements (BRD & TRD).
• Experience with data migration, integration, and ETL processes in the context of large-scale system implementations.
• Knowledge of Workday modules and integration points is highly desirable.
• Ability to develop and manage cutover plans, ensuring smooth transition from project phases to live production systems.
• Strong understanding of system integration protocols (e.g., REST, SOAP, XML, Web Services) and data formats (e.g., CSV, JSON, XML).
• Experience with project management methodologies
• Experience with Workday integration tools, such as Workday Studio, is a plus;

• Collaborate with HR, IT, and business stakeholders within country to understand business processes, objectives, and technical needs for HR system integrations.
• Lead the effort to gather and document business requirements (BRD) and technical requirements (TRD) for Workday implementation, including integration with other systems, data migration, and custom configurations.
• Align business requirements with Workday system architecture
• Conduct workshops and meetings with subject matter experts (SMEs) to clarify requirements and ensure alignment with business goals and technical capabilities.
• Analyse “As Is” existing HR processes and systems, identifying gaps, inefficiencies, and opportunities for optimization through Workday integration “To Be” process.

• Develop a clear understanding of the data flow and integration points between Workday and other enterprise systems (e.g., payroll, benefits, 3rd party applications).
• Define integration requirements for Workday with third-party applications, including data formats, security protocols, and data validation rules.
• Support the development of integration mapping and data transformations in collaboration with the technical team.
• Ensure data consistency, accuracy, and integrity across systems and identify and resolve integration-related issues.

• Assist in the creation of data migration strategies, including data mapping, cleansing, and validation to ensure smooth transition from legacy systems to Workday.
• Define the scope of data migration for the Workday project and ensure data catch-up efforts (for historical data) are properly planned and executed.
• Collaborate with data teams to ensure that data is properly extracted, transformed, and loaded (ETL) into the Workday system.

• Develop and oversee the technical cutover plan, ensuring all components of the Workday implementation are successfully transitioned from development and testing environments to production.
• Work with technical teams to define system downtime windows, deployment schedules, and necessary contingency planning.
• Orchestrate the technical execution of cutover activities, including monitoring system health, identifying and mitigating risks, and ensuring data integrity during the cutover.
• Ensure that all technical tasks are completed on time and within scope, with appropriate testing and validation.

• Serve as the liaison between technical teams (developers, architects) and business stakeholders (HR, IT, project managers) to ensure alignment on all integration, data, and cutover activities.
• Document and communicate progress, issues, risks, and dependencies to key stakeholders.
• Support training and user acceptance testing (UAT) activities, ensuring that technical aspects of Workday meet business requirements.

• Post-go-live, support the HR and IT teams in troubleshooting and resolving any integration or data issues that arise.
• Identify opportunities for system improvements, process automation, and long-term optimization based on post-implementation feedback.

Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

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Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 4,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).