HR Customer Support with French

What we’re looking for:

Bachelor's Degree;

Fluency in English and French (at least B2 level);

Minimum 1 year experience in customer service;

Problem solving skills and ability to provide level one technical assistance;

Team-worker attitude; Proactivity;

Customer-oriented approach & solution focused;

The HR support will:

Respond to questions received from employees/partners via multiple sources (Service Now tool, email or phone) ︁︀​︂︃︃​︈︃​︀on the following HR processes:, payroll, Social benefits, timesheet management, etc.

Manage and enrich internal HR chatbot based on analyzes of different requests and process developments;

Keep updated all information and data available for employees and/or partners;

Measure and monitor performance indicators for better management of the activity.

Address to next level support for complex requests that cannot be resolved at this level.

In Michelin, we offer:

Flexible work schedule and home-office options;

A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.

Private medical subscription; Life insurance; Luncheon vouchers and discounts; Deduction of vacation costs.





How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

We have a phone call to get to know each other;

We hold assessments to see your language skills and competencies;

We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe region.