Group Leader with German

Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Group Leader with German role.

Responsibilities

Coordinates the teams that provide customer support to the client.
Manages and is responsible for the month closing ︁︀​︂︃︃​︈︁​︁︉︂and quarter closing activities in accordance to the
agreed standards.
Manages the performance indicators and ensures the legal compliance of delivering the objectives.
Point of contact for escalations coming both from internal and external customers
Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.
Is responsible for the KPIs (performance indicators) of the coordinated teams
Implements process changes agreed at process/company level
Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the Sensitivity: Internal & Restricted
Standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.
Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc.
Provides guidance to the team members in relation to high complexity processes/programs
Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and global level
Ensures that the employees understand all HR programs that might have an impact on them
Manage conflicts at the team/process level, especially the ones related to organizational issues
Constantly motivates the team to perform to the fullest and to positively address the challenges, encouraging teamwork
Ensures that the employees participate in all the compulsory trainings
Ensures that the transfer of activities/responsibilities are well planned and implemented
Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.

Critical skills required

Proficiency in English and German
In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)
Experience in contract management, phone support or microcomputer industry
Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner
Leadership and People Skills
Communication Skills
Analytical Skills
Initiative and Creative Thinking
Reporting
Assertiveness and Goal Orientation

Benefits of joining our team:

#1 Top Employer 2024
Competitive salary with attractive set of social benefits:
Private Pension Plan;
Monthly Benefit budget;
Medical insurance;
Life insurance;
Christmas bonus;
Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
Personal development in a multinational working environment through nice extracurricular activities with the team;
Professional development through a variety of training programs (hard/soft skills);
BOOKSTER opportunities;
Nice designed and central business office;
Coffee and tea on the house;
The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.