German Customer Success Account Manager (Hybrid)
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Candidatul Ideal
Join our vibrant team as a Customer Experience Specialist in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.
How You Can Create Influence:
- Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
- Demonstrate a sales-oriented mindset.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
- Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
- Proficiency in Microsoft Office and Outlook.
- Willingness to work in a contact center environment.
Descrierea jobului
- Proactively reach out to assigned accounts, making proactive calls for specified activities.
- Handle all queries, issues, and ︁︀︂︃︃︁︂︁︆︄requests from assigned accounts unless resolved by another agent during incoming calls.
- Build strong relationships with assigned accounts to provide personalized support.
Perks and Benefits:
- Competitive salary package, reflecting your expertise and contributions.
- Meal tickets
- Private medical subscription
- “Bring a friend” Referral Program – Consistent rewards for recommendation
- Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
- Permanent contract with the potential for advancement, providing stability and security.
- Fully paid training provided by the company
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands, offering diverse and rewarding experiences.
- Supportive and collaborative work culture, fostering both personal and professional development.
Please note that this is a long-term contract opportunity.
Specifications for the working environment:
- Dynamic, young and diverse environment
- Full equipment provided by company
- Modern equipped kitchen and lunch area – including latest coffee/tea machines
- Facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)
Descrierea companiei
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domains.
Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally.
IGT’s global footprint includes 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.
Currently IGT proudly serves 4 of the top 5 world’s biggest airlines, 15 leisure & hospitality leading players and 35 technology companies.
www.igtsolutions.com
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.