Game Operations Center Specialist
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Candidatul Ideal
The ideal candidate must speak English fluently as we communicate with our customers and internally in this language.
It is crucial that the candidate can recognize service-affecting problems, follow documented procedures, create tickets, and track issues through to completion. Communication with outside vendors and client teams will be frequent, and we demand a high level of professionalism over both phone, email, and instant messaging.
Descrierea jobului
This role will also support the Operations group, ensuring uptime and system functionality for various gaming platforms remain at acceptable levels and as per our SLA with each client.
Beyond the daily tasks and responsibilities of this role, you will also contribute to automation projects, review and create new system monitors and graphs, system maintenance, virtual environment maintenance, and remote data-center actions as needed.
This is a remote contractor position.
Skills, Experience, and Other Requirements
- 2+ years of Microsoft Windows (Desktop and Server) management and troubleshooting experience
- 2+ years of Linux server management and troubleshooting experience
- 2+ years of experience in one or more of the following scripting languages: Python, PHP
- Network management and troubleshooting experience
- Experience with Amazon Web Services (or other cloud platforms)
- Experience with common monitoring platforms such as Prometheus, Grafana, and Graphite
- Stable, reliable access to the internet
- A desktop or laptop computer capable of running modern AAA multiplayer games
- Fluency in the English language
Descrierea companiei
Zumidian is a US company with a presence in both Europe and North America which has a very unique positioning in the online gaming ecosystem: we handle the Operational aspects of the Game DevOps workflow and have established a set of best practices in terms of Incident, Release, Deployment, and Environment Management. We basically handle those mission-critical tasks for online gaming companies 24x7x365.
We have knowledge and expertise with most middleware providers: Photon Cloud, Gameye, Improbable, Accelbyte, Amazon Gamelift, Playfab, Google Cloud… and have been working with the most prominent Infrastructure as a Service providers.
With over 15 years of experience across Mobile, PC, MMO, Console, and Social platforms - we are experts in what we do.