Candidatul Ideal
You need to have:
• Previous customer service and office management experience.
• Very good conversational skills in English, a second foreign language is an advantage;
• Very good computer skills; knowledge of a hotel management system is an advantage;
• Customer orientation, ability to solve problems and make decisions;
• The ability to remain positive and focused in a fast-paced environment
• Warm, friendly personality;
• Excellent problem-solving skills.
• Excellent communication skills;
•Team spirit.
Descrierea jobului
• Participating in the selection of front office personnel
• Scheduling the front office staff
• Supervising workload during shifts
• Evaluating the job performance if each front office employee
• Ensuring implementation of all hotel policies and house rules
• Process all types of payments, such as payments recorded per room, cash, debit or credit
• Process all departures and resolve any disputes related to payment amounts
• Answer, record, and process all calls, messages, requests, questions or concerns of guests
• Contact the Housekeeping department to monitor the preparation of rooms for guest accommodation
• Prepare daily reports and check their accuracy
• Respect the fiscal and accounting rules regarding the collection and registration of incomes
• You are proactive, always offering services beyond expectations
• You make sure that the guests' requests are solved and that they are satisfied with the services received
• Respect Leonardo Hotels standards in interacting with guests and maintain the confidentiality of information
• Anticipate the needs of guests, pay attention to the verbal and non-verbal cues offered by them
• Always use professional language
• Develop and maintain positive working relationships with the team and colleagues in other departments to achieve common goals
• Perform other duties as requested by management
Descrierea companiei
Leonardo Bucharest City Center Hotel is perfectly located in the heart of the city on Calea Victoriei, the main boulevard of Bucharest. Walking distance from the main points of interest: 10 minutes to the Old City Center area, 5 minutes from Piata Victoriei or Piata Romana. Our 4 star hotel offers an amazing view above the historical Bucharest, comfort in one of the 78 rooms and professional service at the bar, restaurant and meeting area. Places to come home to. We warmly welcome business travelers, conference participants and tourists who come to explore the city. This welcoming environment, along with plenty of tender loving care from the Leonardo staff, is designed to make every guest feel at home. At Leonardo Hotels, we make it easy for travelers to take it easy.
