Candidatul Ideal
We’re looking for client-oriented candidates who are near-native FRENCH speakers (B2-C1 level) who can also speak English for a level of B2 to join our Elite Customer Support team for our newest project!
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors. We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Our client is the world’s largest companies of kitchen appliances and cleaning products. Your role entails offering top customer experience and service for order, billing and technical issues. You’ll have exceptional knowledge of the brand and quick thinking and top communication skills will be critical to your success.
#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the elites that make #theAteam thе best!
Experience in front-office communication channels (calls, e-mails and chats).
Advanced level of French and English, both spoken and written.
Strong interpersonal and communication skills.
Excellent customer focus (both verbal and written).
Great team spirit but thе ability to also be independent, like every superhero should.
Problem-solving oriented, desire to investigate and multi-tasking skills with highest attention to detail.
Ability to work under pressure.
Ability to work in fast-paced environments.
Be flexible and adaptable to new situations.
Descrierea jobului
Providing solutions regarding after-sales, order and delivery issues
Ensuring all communication is handled professionally and promptly but with a human touch
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
Building a special connection with customers and providing exceptional service
The work schedule: from Monday to Friday between 10:00 and 19:00, with the possibility of the working hours being extended into weekend in the future.
The first day will be at the office, this will be the Friday before the start date. Afterwards, the training will be remote.
Training: 7 working days (paid)
Salary: 5300 RON NET + meal tickets 35 RON/day
Descrierea companiei
Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including Wickes, ALDI, B&Q, DFS, Sofology, Ann Summers and Big Bus Tours.
Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.
With operations in the UK, Romania, Turkey and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as
LGBTQ2SI.
Looking forward to having you in #theAteam!
- 8 Ian. 2025
