English Customer Success Advocate and Social Media Superstar

• Engage with customers to understand their needs and ensure their satisfaction with our products/services.
• Provide timely and effective solutions to customer inquiries via email and chat
• Build and maintain strong relationships with customers to foster loyalty and retention.
• Proactively identify opportunities to enhance the customer experience and suggest improvements.
• Providing support for Ecommerce merchandise and Events queries with other tasks as necessary

• Manage and grow our social media presence across various platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) and our partner brands.
• Create engaging and relevant content to attract and retain followers.
• Respond to social media inquiries and comments in a timely and professional manner.
• Monitor social media trends and provide insights to improve our social media strategy.

• Fluent in English: Excellent verbal and written communication skills.
• Customer-Oriented: A passion for helping others and providing outstanding ︁︀​︂︃︃​︇︃​︁︃︂customer service.
• Social Media Savvy: Experience managing social media accounts and creating engaging content.
• Problem Solver: Strong analytical and problem-solving skills.
• Team Player: Ability to work collaboratively with cross-functional teams.
• Organized: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Tech-Savvy: Proficient in using CRM software, social media management tools, and other relevant technologies.
• Work From Office: We are a people first company and as such we love to see our colleagues at the office.

World Phoning Group – WPG – is a multilingual Business Process Outsourcing center located in Romania, Eastern Europe. We provide services in English, French, Spanish, Italian, German and Romanian. Our focus customers are small to mid-sized companies requiring outsourcing solutions that are cost-effective. We strive to be an extension of all your company’s business processes and offer a wide variety of services in order to make you leaner, faster and operationally more efficient.