EMEA Payroll Team Lead

• 3-5 years experience in Payroll, Finance or HR Operations with cross country exposure.
• Good level of understanding of UK payroll.
• 1-2 years experience in leading teams and/or projects.
• Demonstrated knowledge and experience in Payroll operations (in-house or vendor side).
• Strong background in working with HRIS, preferably Workday, as well as case management tools, ideally ServiceNow.
• Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups.
• Ability to work effectively in high-pressure situations that require sound decision making.
• Strong analysis, problem solving, proactive root cause analysis, customer interfacing, conflict resolution skills and Continuous improvement mindset.

• Ensures timely and accurate data submission to the payroll vendor/s, ︁︀​︂︃︃​︁︂︇​︁︂︈according to the agreed process and timeline.
• Plans and assigns the activities according to the payroll calendars, ensuring proper resource utilization.
• Monitors the case volumes and other case related metrics and SLAs, for the Iron Mountain team and for the vendor.
• Drives high customer satisfaction.
• Service delivery excellence: constantly reviews the existing processes and procedures, identifies gaps and improvements and makes recommendations for changes.
• Ensures payroll controls are in place, up to date, and followed through by the team.
• Makes sure that all processes are documented and reviewed regularly.
• Closely supervises activities related to the UK payroll processing in particular.

• Manages day to day activities for a subset of the team, including monitoring workflows, team assignments and processing deadlines.
• Orgnaises the work in such a way that there is a proper backup structure and plans in place.
• Monitors performance against goals.
• Provides timely feedback to the team members, takes corrective steps where needed.
• Leads with empathy and by example, ensuring high employee engagement and morale.

• Serves as first point of escalation in case of payroll related issues for the supported countries.
• Manages employee, business and vendor escalations for the supported markets.

• Supports the EMEA Payroll Manager in the activities related to vendor management - monitoring of the vendor performance, services reviews etc.

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote, enabling a harmonious work-life balance.
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

For over 70 years, Iron Mountain Incorporated (NYSE: IRM) has been your strategic partner to care for your information and assets. A global leader in storage and information management services and trusted by more than 225,000 organizations around the world, including 95% of the Fortune 1000, we protect, unlock, and extend the value of your work—whatever it is, wherever it is, however it’s stored.

We create the framework necessary to bridge the gaps between paper, digital, media, and physical data and extract value along its lifecycle, helping to build your organizational resilience. And all this with a commitment to sustainability at our core.

Our relationship is a true partnership where you trust us not only to preserve institutional knowledge and enhance efficiency, security, and access but to make your work mean more. Because in that work is the power to not only accelerate your business, but elevate it.