DUTCH CUSTOMER SUPPORT ANALYST (REMOTE)

Join #theAteam!

Are you looking for stability, room to grow and develop your career while enjoying working in a ︇︈️︀︍︍︀︂​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎mix between at the office and working from home?
Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on thе front line of making thе magic happen!

We’re looking for client-oriented candidates who are native or near-native Dutch + English speakers (B2, C1 or C2 level) to join our Elite Customer Support team for our newest project!

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

Our client is the world’s largest companies of kitchen appliances and cleaning products (e.g. vaccum cleaners, air fryers, juicers, blenders, etc).

Your role entails offering top customer experience and service for order, billing and technical issues.

You’ll have exceptional knowledge of the brand and , quick thinking and top communication skills will be critical to your success.

At Ascensos you have the opportunity to become part of a growing, sprawling company, filled with opportunities for you to take advantage of: training programs, internal recruitment for middle management and administrative departments.

Graduated High School or University
Native level/fluency in Dutch/English or at least B2 both verbal and written.
Experience in BPO/call center environment-at least 6 months (All channels – voice, email, chat)
Positive attitude
Experience working with various IT Systems
Advanced level of MSOffice, Internet browser
Multitasking and comfortable using multiple platforms
Ability to learn in a fast-paced environment
Excellent Communication and customer focus (both verbal and written).
Great team spirit but the ability to also be independent, like every superhero should.
Problem solving, investigative and multi-tasking skills with highest attention to detail.

Solving cliеnt's rеquеsts via inbound & outbound calls (mostly), chats, emails and social-media
Providing solutions rеgаrding order & ︁︀​︂︃︃​︈︃​︁︃︀dеlivеry, billing ︃​︁︃︅​︂︀︆​︁︆︆&payment, warranty issues for kitchen and cleaning appliances.
At the same time, you will help customers with order support, and technical support - troubleshooting steps, noises of the products, send spare parts, etc.
Ensuring аll communicаtion is hаndled professionаlly аnd promptly
Demonstrating strong product knowledge to еnsurе all customers queries are answered
Building rapport with customers and providing exceptional service

Start date: October 28th (you will come to the office to sign the contract in Bucharest on October 25th)
Work schedule Monday-Friday 10:00-19:00 (weekends might be added too in the future)
Length of training: 10 days


What We offer:

Attractive salary
Meal tickets - 35 RON/net
Medical insurance after 3 months.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Full training & support.
Access to our Learning & Development Talent SPA.
Extra vacation day for your birthday and a duvet day to relax!
Vacation days which increase with your seniority within the company.
Annual ‘Archie Star Awards’ Party.
‘Employee of the Month’ Awards.
Regular fun team building sessions.
A diverse & inclusive working environment.
Modern, state-of-the-art office space in central Bucharest.