Customer Support Officer (work from home)

• Guest-centric and positive mindset;
• Ability to adapt to a rapidly growing environment;
• Excellent communication skills with an empathetic and positive approach;
• Organized, hardworking, and detail-oriented;
• Ability to multi-task, prioritize, and manage time effectively;
• Comfort with ambiguity and rapidly shifting priorities;
• Strong problem-solving skills and sense of humor;
• Ability to work effectively both in a team environment as well as independently;
• English and Romanian communication skills in writing and verbal;
• At least 6 months of experience in hospitality, service, and/or customer experience; hotel receptionist is a big plus.

• Be the face of homey, the first point of contact for all our guests mostly via e-mail, chat, and phone;
• Guide guests through the homey experience, ensuring they are able to make the most out of their stay;
• Handle all guest interactions with the highest level of hospitality and professionalism;
• Troubleshoot minor maintenance and technology issues (e.g., light bulb replacements, access to units, wi-fi connectivity, etc.);
• Manage the reservation process from start to finish;
• Coordinate with our city teams to resolve issues on the ground and keep the guests updated;
• Provide accurate, valid, and complete information by using the right methods/tools;
• Follow communication procedures, guidelines, and policies;
• Possibility to work remotely, hybrid, or from the office (Bucharest);
• Availability to work in flexible shifts (day and evening) from Monday to Sunday (5 working days, 2 free days).

Homey is revolutionizing hospitality through innovative service and inspiring, thoughtfully designed accommodations. Officially launched in 2019 and headquartered in Bucharest, homey is the fastest-growing decentralized hotel in Romania.
Homey’s service empowers guests by making self-service features and support just a tap away. From simple self-check-in to unique accommodations, we bring the best of a hotel without any of the formality.
Considering homey’s expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.