Candidatul Ideal
Customer Support (FR Hotel), Cluj-Napoca
Descrierea jobului
Qualifications:
* High school or Bachelor's degree.
* Fluency in spoken and written - French (B2) and English (B1/B2).
* Very good interpersonal and client relationship management skills.
* Very good communication skills.
* PC skills, with knowledge of Microsoft Office, particularly in MS Excel & Word.
* Sense of urgency, fast typing skills.
Essential Duties and Responsibilities:
* Researching in all available systems (including Amadeus) the identity of the sender and assessing the correct receiver of the email.
* Routing inbound e-mails to the specific queues served by the Rail/AIR teams within max 1 hour from reception time.
* Prioritizing work for the client Front Office teams to help ensure that the client meets his end-to-end SLA agreement with the end customer.
* Communicating with client’s teams through email to ensure timely processing of unidentified or misrouted emails.
* Updating the systems with relevant information.
* Ensure that the quality of the transactions complies with predefined quality parameters.
* To ensure adherence to established attendance schedules.
* To accomplish any other essential function that may occur from time to time as directed by the Supervisor to help identify inefficiencies in the process and assist in driving process improvement activities.
Benefits:
* Monthly flexible benefits accessible through an online platform (Meal Tickets and other benefits).
* MedLife Subscription.
* Bonus for performance.
* Referral Scheme.
* 7Card.
* Access to e-learning platform (online trainings from various business areas).
* High school or Bachelor's degree.
* Fluency in spoken and written - French (B2) and English (B1/B2).
* Very good interpersonal and client relationship management skills.
* Very good communication skills.
* PC skills, with knowledge of Microsoft Office, particularly in MS Excel & Word.
* Sense of urgency, fast typing skills.
Essential Duties and Responsibilities:
* Researching in all available systems (including Amadeus) the identity of the sender and assessing the correct receiver of the email.
* Routing inbound e-mails to the specific queues served by the Rail/AIR teams within max 1 hour from reception time.
* Prioritizing work for the client Front Office teams to help ensure that the client meets his end-to-end SLA agreement with the end customer.
* Communicating with client’s teams through email to ensure timely processing of unidentified or misrouted emails.
* Updating the systems with relevant information.
* Ensure that the quality of the transactions complies with predefined quality parameters.
* To ensure adherence to established attendance schedules.
* To accomplish any other essential function that may occur from time to time as directed by the Supervisor to help identify inefficiencies in the process and assist in driving process improvement activities.
Benefits:
* Monthly flexible benefits accessible through an online platform (Meal Tickets and other benefits).
* MedLife Subscription.
* Bonus for performance.
* Referral Scheme.
* 7Card.
* Access to e-learning platform (online trainings from various business areas).
Descrierea companiei
EXL (NASDAQ: EXLS) is a business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into the increasingly digital operations.
EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel.
EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact.
EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients' present challenges and deliver them immediate business impact and long term financial value.
EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL our website.
EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel.
EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact.
EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients' present challenges and deliver them immediate business impact and long term financial value.
EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL our website.
