Customer Support Agent (Romania)

Creative Fabrica

1 poziție

Candidatul Ideal

Your profile

You have 1+ years of experience in Community and Customer Support
You have excellent verbal and written English skills
You are service-minded, and you care about making sure that our community has a great experience with our platform
You are self-motivated. You can work independently, take ownership of your targets, and come up with innovative solutions
You are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive, and open
You are flexible and adaptable as we are always evolving
You are open to feedback and have a growth mindset

Nice to have:

Experience with ticketing and time-tracking software
Basic graphic design knowledge (experience with Canva, Adobe Illustrator, Cricut)
A 2nd language is a plus (Spanish, German, French, Italian, Portuguese)

Descrierea jobului

We're growing fast. You will help us grow even faster! In the Community, we are responsible for supporting our crafting ︁︀︂︃︃︇︁︆︄community. Our community means the world to us, there would be no Creative Fabrica without them! Our users are extremely engaged and are at the core of everything that we do. Our goal at Community Support is to connect with our customers and designers on a deeper level, turning them into brand ambassadors while making sure we handle their questions and are as consistent, efficient, and effective as possible. Responsibilities:

Answer inquiries from our community of subscribers and designers about any questions they have related to the platform, our products, and services
Adhere to internal quality standards and guidelines for email interactions
Strive to achieve and exceed CSAT targets through exceptional communication and problem-solving skills
Efficiently manage workload to meet AHT goals without compromising service quality
Be the voice of the company, the first line of contact for all email inquiries, and collaborate with internal teams to resolve customer issues

Opportunities:

Great place to learn and grow.
Opportunity for innovation, share your knowledge and skills to contribute to the success of the organization.

Descrierea companiei

Our mission

Enable creativity by giving access to everything related to the creative process: inspiration, learning, creating and sharing. The ‘Creative Inspiration Flywheel’

This creates a self-sustaining community that lives within the Creative Fabrica ecosystem.

About the platform

We launched in 2016 as a marketplace for fonts with a subscription service. In the last 8 years we have been through tremendous growth, and we're just getting started!

We have scaled to 40 million+ monthly page views, viewing over 10 million+ listed products from 14000+ active designers.

Our focus is to create a platform for designers that enables them to offer exceptional high-quality content. We make their products searchable in unique ways. This allows our customers to speed up their workflow, allowing them to focus on what they love most: Creating.