Customer Support Agent – French (Work from Office)

Proficient writing and speaking skills in French (C1 level) are essential, with English proficiency required at a B2 level.
Prior experience in an international airline environment/operations is advantageous but not mandatory.
Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
Graduates in any discipline or undergraduates are welcome.
Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
Proficiency in Microsoft Office and Outlook.
Willingness to work in a contact center environment.

Provide outstanding customer service via email and phone interactions.
Handle emails and manage voice calls with customers from leading airlines, ︁︈​︁︁︈​︁︂︆​︁︂︃assisting with flight changes or cancellations, lost baggage, and claims.
Communicating with customers through various channels in French and English
Responding promptly to customer inquiries
Maintaining a positive, empathic and professional attitude towards customers at all times
Ensure customer satisfaction and provide professional customer support