Customer Support Administrator with German

• University Degree in a technical or business-related field
• At least 3 years of experience in a similar role
• Experience working in an international or multinational company.Familiarity with customer support or order management in an ERP system
• German: Minimum intermediate level.
• English: Advanced level
• Proficiency in MS Office tools, particularly Excel
• Experience using business systems (e.g., CRM, ERP) with varying levels of complexity.
• Familiarity with data visualization or reporting tools (e.g., Power BI) is an advantage.
• Strong problem-solving skills with a proactive mindset

• Ensure that all orders received are processed in a timely and accurate manner.
• Verify that all orders comply with the company's procedures, including international trade, legal, financial, quality, and ethical standards.
• Review specific conditions, delivery terms, packaging requirements, and any special requests for received orders.
• Communicate internally about special conditions and verify stock availability to ensure timely delivery.
• Record orders accurately in the company system.
• Conduct periodic checks of order processing workflows and propose optimizations to enhance efficiency.
• Check the timeliness and correctness of the price list and escalate discrepancies.

• Maintain constant communication with factories and customers, closely monitoring delivery timelines.
• Propose and implement solutions to address delivery challenges or delays.
• Proactively identify potential delivery risks and take preventive actions.

• Maintain and update the CRM database to ensure data accuracy and reliability.
• Prepare tailored reports and analyses based on internal or external stakeholder requirements.

• Issue invoices and manage invoicing scenarios accurately and on time.
• Serve as the primary liaison between sales departments, factories, and other teams, ensuring seamless communication regarding customer orders.
• Support process improvement initiatives related to order management and customer service workflows.

Nidec is a world-leading motor company, founded in 1973, with over 230 companies and 110,000 employees worldwide. As a company that works for everything that spins and moves and which combines technology with engineering, our business portfolio spans a wide range of industries which we encounter in our everyday life, including IT, home electronics, industrial equipment, automobiles, aeroplanes, ships, robots, and electricity generation. We are characterized by our passion, enthusiasm, and tenacity, which helps us provide solutions and one-of-a-kind products. Together with us, you can build the future of technology. One vision, one Nidec.

Compania Nidec este lider mondial pe piața motoarelor, fiind înființată în Japonia în anul 1973. Astăzi Nidec însumează peste 230 de companii și 110.000 de angajați în lumea întreagă. Nidec este o companie care oferă soluții pentru tot ce pune lumea în mișcare, combinând tehnologia și ingineria cu success. Portofoliul nostru de afaceri cuprinde o gamă largă de industrii pe care le întâlnim în viața noastră de zi cu zi, precum IT, electrocasnice, echipamente industriale, automobile, avioane, nave, roboți și generarea de energie electrică.Valorile centrale ale companiei sunt pasiunea, entuziasmul și tenacitatea. Împreună cu noi poți să participi la dezvoltarea tehnologiei de mâine. O singură viziune, aceeași Nidec.