Customer service - sales support specialist
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Candidatul Ideal
We provide leading-edge tools, technologies, software and services for the global construction sector. Hilti is a multicultural workplace with 127 different nationalities committed to global teamwork.
Hilti Romania obtained the „Great Place to Work” Certification , one of the most prestigious recognitions for the organizational culture and work environment.
The „Great Place to Work” Certification validates our commitment for our employees wellbeing and creating a positive work environment, and it also testifies our engagement and satisfaction as a team.
WHAT YOU NEED IS:
Bachelor’s Degree in technical or commercial field of study;
Prior 2 year-experience in customer service - ︋︁︂︊︉︄︊️︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎outbound sales and/or direct sales is desirable but not mandatory
Competent PC skills - MS Office (WORD, EXCEL, POWER POINT) , Outlook
Fluent in Romanian and English
Drive to develop strong and sustainable customer relationship
Ability to multitask, prioritize and manage time effectively
Excellent written, verbal, and presentation skills; Superior telephone etiquette
A self- starter, with a high level of commitment and customer focus
High learning agility with an eye for detail
Team player
As part of your interview process, we’ll take you on a day-in-the-life ‘Job Shadowing’ with our CS team to give you a feel for the job, the caliber of our people and our culture.
WHY SHOULD YOU APPLY?
We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
As part of your interview process, we’ll take you on a day-in-the-life 'field ride’ to give you a feel for the job and the caliber of our people.
Descrierea jobului
The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service ︁︀︂︃︃︈︃︀︁︀︂︃︃︇︂︁︃︁and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.
WHAT DOES THE ROLE INVOLVE?
• Provision of information via telephone or e-mail in time
• Technical advice on products and applications
• Information on delivery conditions and prices
• Stock status information
• Professional sales via telephone
• Active sales promotion: cooperation with our other sales channels
• Realization of orders (incl. picking up of machines for service, supply and depreciation of goods for consumption from Van Stock)
• Check of uncovered orders
• Issuing copies/ copies of invoices
• Tracking of shipments
• Transport security – organized forwarding
• Solving customer complaints,
• Feedback to customer and salesforce
• Communication with logistics
• Database care
We fill 80% of our management positions with our own internal candidates. It’s testament to how much we value and develop our people.
WHAT DO WE OFFER?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction. Additionally, we offer you a wide range of benefits.
Descrierea companiei
Hilti Romania a obținut certificarea "Great Place to Work", una dintre cele mai prestigioase recunoașteri în domeniul culturii organizaționale și al mediului de lucru. Certificarea "Great Place to Work" nu este doar o validare a angajamentului nostru față de bunăstarea angajaților și crearea unui mediu de lucru pozitiv, ci și un indicator al angajamentului și satisfacției noastre ca echipă. Descoperiți un loc de muncă unic! Hilti!
Produsele, tehnologiile, software-ul si serviciile noastre de top pun in miscare industria constructiilor globala, inclusiv unele dintre cele mai ambitioase reusite din inginerie. De la infiintare, in anul 1941, si pana in prezent, am parcurs un drum lung, insa nu ne-am pierdut ambitia de a ne dezvolta. Suntem prezenti la nivel global cu sedii in peste 127 de tari si peste 30 000 de angajati.
La Hilti, gandim in functie de clienti in tot ceea ce facem. Suntem punctul de reper pentru orice nevoie din domeniul constructiilor, oferind servicii complete - de la solftware-uri pentru proiectare, produse si unelte pentru munca de santier, la traininguri, reparatii, testare si consultanta. Credem ca nu este suficient sa lucrezi doar din birou. Pentru a putea gasi solutii care sa transforme munca in constructii intr-una mai rapida, mai usoara si mai sigura echipele Hilti lucreaza in stransa colaborare cu clientii pe santiere pentru a cunoaste si a intelege nevoile reale ale acestora.
Urmarim dezvoltarea pe termen lung si nu castigul pe termen scurt, si pentru asta ne place sa facem lucrurile altfel. Avem propriile laboratoare de cercetare si proiectare Hilti, ce colaboreaza cu universitati tehnice si parteneri de top din toata lumea, ne fabricam produsele in unitati proprii ale companiei si ne asiguram impreuna cu partenerii externi ca toate acestea respecta standarde de calitate superioara, si cream tehnologii, software-uri si servicii ce se diferentiaza de toate celelalte. Pentru a furniza aceste solutii inovatoare clientilor Hilti, suntem in cautare de oameni dedicati, performanti care sa se alature echipei noastre.
Avem un mediu de lucru unic, alcatuit din oameni din diferite domenii cu un angajament exceptional fata de client. Este un loc de munca dinamic, unde succesul se bazeaza pe munca in echipa si unde va provocam sa va depasiti limitele. E o energie vibranta distincta pe care nu se poate sa nu o simtiti. De pe pozitia noastra puternica si prospera, dorim sa consolidam pozitia de lider pe piata in urmatorii ani. Pentru a face acest lucru, cautam oameni cu performante inalte cu capacitatea si determinarea de a duce Hilti mai departe. Puteti fi unul dintre ei?
