Candidatul Ideal
Customer Service Representative, Cluj-Napoca
Descrierea jobului
As a Customer Service Representative you will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.
Are you eager to take your career to the next level? If yes, we encourage your application!
In this role, Your Responsibilities Will Be:
* Identify, prepare and process the ordered products in the MRP system;
* Connect with internal departments in order to ensure the smoothness of the process, along with keeping in contact with the client regarding their order status and additional information, ensure the client’s needs are being met;
* Understands the importance and the possible impact on safety for the products built in the factory, and ensures through the activities carried out in the department that all the criteria detailed in the related work instructions are respected, with the aim of maintaining the quality and safety of the products intended for industrial, various administration tasks related to customer files;
* Actively participates in departmental meetings; comes with suggestions for improvement to achieve the company's objectives;
* Is responsible for the continuous improvement of the work done.
Who You Are:
You display a can-do attitude in good and bad times. You build and deliver solutions that meet customer expectations. You persist in accomplishing objectives despite obstacles and setbacks. You seek ways to improve processes, from small tweaks to complete reengineering. You partner with others to get work done.
For this role, you will need:
* Experience in Customer Service or similar roles in the front office area;
* Proficient in English and in French
* Good mastering of PC, Ms. Office tools (Outlook, Word, Excel, PowerPoint);
* Good organizing, scheduling and communication skills.
* Attention to details.
Preferred Qualifications that Set You Apart:
* Knowledge of SAP, Oracle or similar ERP systems is an advantage, not required;
Our Offer to You
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!
Are you eager to take your career to the next level? If yes, we encourage your application!
In this role, Your Responsibilities Will Be:
* Identify, prepare and process the ordered products in the MRP system;
* Connect with internal departments in order to ensure the smoothness of the process, along with keeping in contact with the client regarding their order status and additional information, ensure the client’s needs are being met;
* Understands the importance and the possible impact on safety for the products built in the factory, and ensures through the activities carried out in the department that all the criteria detailed in the related work instructions are respected, with the aim of maintaining the quality and safety of the products intended for industrial, various administration tasks related to customer files;
* Actively participates in departmental meetings; comes with suggestions for improvement to achieve the company's objectives;
* Is responsible for the continuous improvement of the work done.
Who You Are:
You display a can-do attitude in good and bad times. You build and deliver solutions that meet customer expectations. You persist in accomplishing objectives despite obstacles and setbacks. You seek ways to improve processes, from small tweaks to complete reengineering. You partner with others to get work done.
For this role, you will need:
* Experience in Customer Service or similar roles in the front office area;
* Proficient in English and in French
* Good mastering of PC, Ms. Office tools (Outlook, Word, Excel, PowerPoint);
* Good organizing, scheduling and communication skills.
* Attention to details.
Preferred Qualifications that Set You Apart:
* Knowledge of SAP, Oracle or similar ERP systems is an advantage, not required;
Our Offer to You
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!
Descrierea companiei
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
