Customer Service Representative

• Previous working experience with SAP systems;
• 1-3 years customer service/logistics related experience;
• Excellent verbal and written communication skills in both Romanian and English;
• Excel skills – medium (Pivot, Vlookup, IF-functions);
• Ability to work effectively in a team and manage relationships with customers and transportation partners;
• Meticulous in handling documentation and tracking transportation and customer support processes.

• Enters and process all new and renewal customer orders;
• Answers customer order queries both by phone and by email;
• Support efforts of the sales team to hit quarterly revenue targets as needed;
• Provide customer service to clients. Proactively communicate with customers to increase customer satisfaction;
• Acts as a lesion between the company and the customers in terms of delivery of products, claims, ship to party;
• Claims management – defects, excess or missing items from orders, price corrections, return requests;
• Process order changes/updates requested by the sales team and customers;
• Assist customer service duties as needed, including calls, questions, inquiries, list prices quotations etc.;
• Analyze the orders as per the process defined to be in conformity with the sales agreements and quality procedures;
• Preparing and verifying necessary documents for electronic transport;
• Collect mandatory masterdata fields from systems (SAP) and other sources (emails, Excel files);
• Input missing data directly into the eTransport platform (QES platform);
• Stay updated on transportation regulations and ensure compliance with local laws.

GEWISS Romania SRL

Fondata in 2007, cu o echipa mereu in crestere si un management axat pe calitate, echipa GEWISS din Romania reuseste sa ajunga in foarte scurt timp una dintre cele mai apreciate sucursale la nivel global. Ne extindem repede si secretul reusitei este colaborarea dintre membrii echipei, rapiditatea deciziilor si incurajarea lidershipului. Sediul si showroomul din Bucuresti,, reprezentantele locale, cat si showroom-urile din Cluj si Timisoara devin repede un exemplu de excelenta in piata.

GEWISS S.p.a. is the Parent Company of Gewiss Group. It has its registered offices in Cenate Sotto (Bergamo) and production facilities at Cenate Sotto (Bergamo), Cenate Sopra (Bergamo) and Castel San Giovanni (Piacenza). Since early 2000, its new logistics/technological hub has also been operative, based in Calcinate (Bergamo), a strategic location which can serve the entire central European area within a 1,000 Km radius.