Customer Service Representative

We are looking for a Customer Service Representative, who will be primarily responsible to guarantee a positive customer experience and ︁︀​︂︃︃​︇︃​︁︃︂ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.

If you are ready to start and grow your career in a world renowned technology company, we welcome you to join us!

In This Role, Your Responsibilities Will Be:
* Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.).
* Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports). Ensure the contract review, the price policy and International Trade Compliance are applied with no exception and report to your management when discrepancies are identified.
* Replace other team members when necessary to maintain the level of service / Assists any team member when necessary. Contribute to back up and organisation specific for critical business processes.
* Apply relevant customer service procedures and processes in the respect of the Quality Management System and in accordance with Discrete Automation Policies and standards.
* Provide a daily follow up of the order book and takes actions to anticipate issues / satisfy the request of the customer (within the companies’ commitment). This can involve seek planning, Warehouse or any other department involved. Advise customers about potential delays or issues related to the order.

Who You Are:

You build and deliver solutions that meet customer expectations. You partner with others to get work done. You understand that different situations may call for different approaches. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You monitor progress by maintaining dialogue on work and results.

For This Role, You Will Need:

* University Degree or equivalent experience in a similar field;
* Proficiency in English;
* 1-3 years of experience in a customer service role;
* Strong analytical skills and ability to tackle problems;
* Good communication, teamwork and organizational skills;

Preferred Qualifications that Set You Apart:
* Good PC skills: MS Office Package, MS Outlook, Oracle or Sales Force;
* Good knowledge and proven practice of international trade: Incoterms, Payment terms, Transport;

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!