Customer Service Representative with Italian
Anunț verificat
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Candidatul Ideal
- Fluent in Italian ( C1) and English (B2) both written and spoken;
- strong communication skills;
- customer-centric approach;
- ability to handle a variety of customer inquiries and provide accurate solutions;
- familiarity with the travel industry and reservation platforms is a plus;
- flexibility to adapt to a dynamic environment;
Descrierea jobului
- Provide customer support via phone, email and chat/tickets, primarily in italian, with occasional interactions in english;
- assist clients in ︁︀︂︃︃︉︆︆︄modifying vacations plans, processing refunds, and addressing queries about hotel and flight reservations, as well as car rentals;
- engage with both individual customers and B2B partners, collaborating with hotel and airline representatives to ensure seamless customer experiences;
- navigate through our platform to guide clients in utilizing various services and resolving issues effectively;
What can you expect from us:
- Super fast recruitment process - 100% online;
- Competitive monthly salary;
- Attractive performance bonuses;
- paid training period - 100% online;
- Bookster - free subscriptions;
- Referral bonuses ( up to 500 euro);
- Professional development opportunities;
- Medical subscription;
- anniversary and special occasion gifts;
- employee loans;
- discount for many shops;
Descrierea companiei
Activam pe piata de consultanta in Resurse Umane din anul 1998. Cu o acoperire nationala pe patru arii de expertiza: recrutare si selectie, leasing de personal, assessment center si consultanta.
Am devenit lideri in Transilvania si ne-am impus pe piata din Romania dezvoltand o noua locatie la Bucuresti. Am reusit acest lucru prin profesionalismul serviciilor, specializarea multidisciplinara a echipei de consultanti, printr-o permanenta colaborare cu cei care apeleaza la serviciile noastre de consultanta. Nu ne oprim aici si ne dorim sa oferim o imbunatatire continua a serviciilor in concordanta cu feedback-urile primite de la clienti si candidati.
Dezvoltarea unui parteneriat pe termen lung cu clientii nostri - diverse industrii: IT&C, automotive, outsourcing, pharma, banking, FMCG, etc - prin oferirea celor mai bune servicii de consultanta este obiectivul nostru principal.
Prin orientarea catre client, munca in echipa, flexibilitate, excelenta, dedicare si responsabilitate dorim sa aducem plus-valoare in serviciile noastre.