CUSTOMER SERVICE ASSISTANT

Scope:
South-East Europe zone
Bucharest office
Sales support
Ambient and Frozen categories
Retail&Food Service trade

• Previous experience in a similar position
• Strong customer and service orientation
• University degree
• 1-2 years experience, preferably in customer service department
• Accountable, precise, quick and pragmatic way of working
• Proactive, open-minded, self motivated personality
• Responsible, creative, results oriented and solution seeking person
• Solid written and verbal communication skills
• Project management, planning and prioritizing
• Ability to work in an independent manner
• Advanced computer skills: MS Office (excel, word, ppt), Google documents
• Advanced knowledge of English

Sales responsibilities:

• Manages contacts and relation with factories and clients
• Client service tasks: orders processing, communication between factories and importers in terms of order preparation, confirmation of orders, loadings, organization of loading and necessary documents provided if needed;.
• Collaborate with other departments in order to provide the clients different types of documents: certificates, licenses, sanitary analyses
• Prepares and sends to sales representatives the documents required for their work concerning the sales of products and payments.
• Support Marketing and Sales departments in order to import the samples.
• Makes the statistics of consumption of samples.
• Prepares the outputs (informations) about sales
• Checks and follows previsions / sales
• Relation with sales department: sales report, product sales report, other demands of sales department.

Administration responsibilities:

• Providing administrative support for all company departments;
• Maintaining and developing relationships with service providers updating information to them;
• Organize business travels and hotel bookings
• Welcome the incoming guests, clients and manage the protocol activities.
• Managing all the company suppliers for the well functioning of the office;
• The position is reporting to the Head of Customer Service Department

What we offer:

• Dynamic and exciting job for the world market leader
• Responsible role with great amount of job scope variety
• Inspiring and creative international work environment
• Autonomy in assigned tasks

Benefits:

• competitive salary
• life & health insurance
• laptop and phone
• compensation of public transport

Bonduelle intends to inspire the transition toward a plant-based diet to contribute to people's well-being and planet health. Alongside its farming partners, the group innovates to offer healthy, high-quality products while preserving the environment. A French family-owned company founded in 1853, Bonduelle markets its products in nearly 100 countries through six strong brands: Bonduelle, Cassegrain, Globus, Del Monte, Ready Pac Foods and Arctic Gardens. Today, Bonduelle has 14,600 employees and generates sales of €2,371 million (financial year 2023-2024).
The brand represents strong positive values for the consumers among which high quality and innovative approach are the most appreciated ones.