Customer Service Agent - English Speaking
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Candidatul Ideal
We are looking for people who have some customer support experience already to join a growing team in our Bucharest studios and offices. Proficient English level and enthusiastic customer support-oriented spirit, with a high attention to detail.
Descrierea jobului
Purpose of the job:
Maintaining an effective professional relationship with partner operators by monitoring the communication between our ︁︀︂︃︃︇︂︁︃︁game presenters and players and providing assistance to players and operators in a preventive and reactive manner. The role collaborates and provides support for tour managers for the supervision, organization, and coordination of game operations in the studio, replacing their activity in case of their absence.
Responsibilities :
You will receive all technical and job training, including in how to check audio and video transmissions in real time, checking communication logs, creating required reports, how to handle player issues and much more in this varied position.
Descrierea companiei
We are part of Pragmatic Play Limited Group, a leading provider of multi-product content to the international iGaming industry. From slots, scratchcards, bingo, and live casino, operators and players turn to Pragmatic Play for innovation, reliability, and ease of integration. This combination, coupled with our passion for premium entertainment, has put us in the pole position in many of the world’s regulated markets.
This year we have embarked on a new journey with the opening of Pragmatic Play Live, a video-streamed Live Dealer gaming service and we are now building a team of passionate and self driven professionals who can lead the way to top performance and customer services excellence for all our partners.