Customer Relationship Manager with German

What we look for

•Fluent in both German and English, enabling seamless communication with a diverse range of customers
•Strong language skills to effectively engage with a varied customer base
•Proven experience in sales and/or customer-focused roles
•Outstanding interpersonal and coordination skills
•Capable of influencing individuals at all levels to secure the best outcomes for your customers
•Familiarity with ERP or CRM tools
•Excellent presentation skills to convey ideas clearly and effectively
•A genuine passion for enhancing the customer experience
•Flexibility to adapt to ever-changing customer needs
•A role model who embodies Colt's core values
•A basic understanding of networking technologies and products is a plus
•2-3 years of experience in the telecom industry is preferred
•Experience in managing small teams or projects is an added advantage

Short Description Function: Sales, Marketing and Customer Success
Reports to: Manager, Customer Relationship Management
Location: Sibiu, Romania
Set up: Hybrid

Why we need this role As a Customer Relationship Manager you'll be the linchpin connecting Colt's business with its customers. Acting as a crucial support to the sales team, you'll aid in identifying and closing opportunities. Post-sale, you'll becomes the single point of contact for our DACH customers, overseeing their journey and ensuring a seamless experience. This role extends beyond transactional interactions, delving into the orchestration of Colt's internal departments to guarantee a harmonious delivery of services throughout the customer lifecycle.

What you'll do

•Understand customer requests and match to Colt’s product offering with sales and SE support
•Support transactional sales activities, contract renewals and sales projects for dedicated accounts.
•Coordinate pricing, quoting and ordering activities to make sure everything is done fast and accurate.
•Collaborate with other internal teams to create orders that are right-first time, helping customers to get the exact service they need.
•Regularly communicate with customers on the progress of their requests using non-Colt jargon and customer friendly terms.
•Receive and respond to emails from internal and external customers, ensuring efficient management of requests, coordinating with other internal teams to deliver a timely and accurate resolution.
•Initiate and lead in customer meetings, focused on customer management topics.
•Educate customers about our systems, tools and processes, empowering them to engage digitally and self-serve though use of the Colt Portal.
•Ensure dispute policy is adhered to for invoicing enquiries.
•Support the measurement of customer happiness and drive customer satisfaction upwards.
•Proactive escalation where there is a risk of failure to deliver on the customer expectations.
What we look for Our benefits support you through all parts of life, for both physical and mental health:

•Flexible working hours and the option to work from home.
•Extensive induction program with experienced mentors and buddies.
•Opportunities for further development and educational opportunities.
•Global Family Leave Policy.
•Employee Assistance Program.
•Internal inclusion & diversity employee networks.

Colt Technology Services is a global digital infrastructure company which creates extraordinary connections to help businesses succeed. Powered by amazing people and like-minded partners, Colt is driven by its purpose: to put the power of the digital universe in the hands of its customers wherever, whenever and however they want.