Customer Care with English

We are currently looking for a sociable, enthusiastic and proactive colleague to be part of our Customer Service team.
Our company values talented people and supports a healthy working environment.
One of our goals is to make you feel as a part of a family, always helping each other and facing all the challenges together.

The main requirements for this job are:

• Proficient English language, both written and spoken;
• Good PC and Microsoft Office skills;
• Ability to stay calm when customers are stressed or upset;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multitask, prioritize and manage time effectively;
• Experience working with customer support is a plus.

Working program: Hybrid (3 days/week from the office and 2 days remote)
Willingness to work on shifts, and 2 weekends per month.
Shifts might change according to product evolution.
The shifts are 8 hours/day from Monday to Friday and can vary in the time interval
(07:00 - 15:00 / 15:00 - 23:00 / 23:00 - 07:00 / 12:00 - 20:00) + 2 weekends per month.

Day shifts: 07:00 - 15:00 and 15:00 - 23:00

Night shift: 23:00 - 07:00

Intermediate shift: 12:00 - 20:00

* [for each weekend day at work, you will get a day off during the week]

Your responsibilities will be:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to ︁︃​︅︉​︁︉︈​︁︅︀customer inquiries.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identify and assess customers' needs to achieve satisfaction.
• Cancel or upgrade accounts.
• Communicating with customers through various channels: e-mail, chat and phone calls.
• Acknowledging and resolving customer complaints.
• Processing forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues/team leader as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Internet Marketing Online specialises in Customer Support Services including front-end and back-end in the iGaming industry.
We are now recruiting for a Customer Support with English to join our team on a full time and permanent basis.