Customer Care Specialist

• Proven customer support experience;
• Strong phone contact handling skills and active listening;
• Familiar with CRM systems and practices;
• Customer orientation and ability to adapt/respond to different types of characters;
• Excellent communication and presentation skills;
• Ability to multi-task, prioritize, and manage time effectively;
• High school diploma or equivalent; college degree preferred;
• Excellent written and verbal communication skills in English;
• Fast learners, result-oriented and have a can-do attitude;

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
• Prepare product or service reports by collecting and analyzing customer information;
• Contribute to team effort by accomplishing related results as needed;
• Identify and assess customers’ needs to achieve satisfaction;
• Build sustainable relationships of trust through open and interactive communication;
• Provide accurate, valid, and complete information by using the right methods/tools;
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
• Follow communication procedures, guidelines, and policies;
• Go the extra mile to engage customers on social media.

For more than 20 years, we have been supplying professional equipment to the catering industry.

We are a German company that shines through constant progress and is now even the European market leader for catering equipment and kitchen accessories.

What are the latest catering trends? What innovations are there? How can we make the work of the restaurateur easier? With all these questions in mind, we are on the lookout worldwide for the latest and best products for the industry.

Revolution in the kitchen? No problem with us! Both the German and the international market are supplied with everything that makes the restaurateur's heart beat faster. We offer everything from tableware to dishwashers to combi-steamers with Android control panels! We also offer our customers advice on tailor-made catering solutions and a technical on-site service, as the individual needs of our customers are close to our hearts.

With our network and direct contacts to manufacturers from Germany, Italy and overseas, we can offer you our products with a lowest price guarantee.

Together with partners, customers and the team of almost 500 employees, GGM Gastro achieves new successes every year. Founders are passionately supported in kitchen planning, custom programmes for internal data management are developed and major marketing campaigns are planned - all done in-house!

We are continuously working on optimising the range and service we offer and reaching more and more restaurateurs. At currently 20 international locations, GGM Gastro can be reached in person by customers and is there to help and advise them.