Customer Care Professional - RENTCafé Connect
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Candidatul Ideal
- Excellent written and verbal communication skills in English;
- Show a willingness to develop excellent interaction skills;
- Good at prioritizing tasks in a fast-paced environment;
- Very driven, energetic;
- Sociable, friendly, and professional;
- Fast learners, result-oriented and have a can-do attitude;
- Consistently work to improve customer satisfaction;
- Have the ability to multi-task;
Descrierea jobului
- Guide prospective tenants through the rental journey using RentCafe platform, Yardi’s apartment listing service,
- Submit maintenance requests for residents through our RentCafe (CallCenterCafé) User Interface,
- Assist residents with submitting their payments,
- Address billing inquiries and utility metering.
All this while offering a superior customer service experience!
Our 24/7 business operations currently offer the following shifts:
- Various afternoon and night shift options
The financial package/income (base salary plus monthly incentive amount) for this position starts at 4,200 RON in-hand per month for the first level of experience. Based on the shift worked and the monthly performance one can get up-to 5,000 RON in-hand per month in the first year of experience.
This position is available in a hybrid regime that implies working from the office at least once a week. Therefore, please take into account that you would need to be located in or near the Cluj-Napoca area.
Please submit your application in English.
What you'll do:
- Deliver a highly professional customer service experience;
- Maintain a high degree of professionalism, availability, dependability, and flexibility;
- Handle calls, email or chat-based customer inquiries and service requests in an efficient manner;
- Process payments and handle billing inquiries;
- Positively represent our clients’ properties to current and prospective residents;
- Availability to work flexible shifts, based on assigned shift (every 4 months), including nights and weekends
- Secondary education (high school) is compulsory
We also offer a competitive benefits package including:
- Highly competitive salary;
- Up to $2000 educational reimbursement plan/calendar year;
- Comprehensive private medical and life insurance plan;
- Modern technology, work methods and tools;
- Possibility to participate in various training programs and conferences;
- 40 RON/day meal tickets;
- Frequent internal engagement activities, themed parties & team-buildings.
- Discount plans for fitness centers, restaurants and various service providers.
- Fresh fruit, snacks and coffee in the office;
- Open air terraces, game rooms.
Descrierea companiei
Yardi Romania is part of Yardi Systems, Inc., an American company founded in 1984 that has become the leading provider of software solutions for the real estate industry, with over 45 offices and 9000+ employees worldwide. Our development center in Cluj-Napoca, opened in 2010, is the second largest Yardi office in the world – counting over 1,300 dedicated professionals with highly diverse skillsets, ranging from software development to data research and analysis, marketing, journalism, consulting, and customer service.
Our success belongs to our employees, who make Yardi Romania an amazing place to work and grow.
