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Customer Care L1 technical support with Italian

WPG Racing Solutions
1 poziție
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Candidatul Ideal

Are you passionate about delivering exceptional customer experiences? Do you have excellent communication skills and a knack for building strong ︍︄︅︃︄️︎︂​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎relationships? If so, we have the perfect opportunity for you!
We are looking for someone who is comfortable interacting with customers, offers excellent customer service and enjoys working in a small, multi-lingual, office-based team.
We are currently looking for a customer service agent with Fluent Italian. The schedule will be Monday to Friday, with flexible shifts, between the hours 08:45 - 19.15.

Descrierea jobului


We offer:
  • Competitive Salary: In line with the market expectations
  • Benefits Package: Including health insurance, paid time off, ︁︀​︂︃︃​︇︁​︆︄︁︀​︂︃︃​︇︃​︁︃︂and more.
  • Professional Development: Opportunities for growth and advancement.
  • Positive Work Environment: A supportive and collaborative team culture.
  • Work-Life Balance: Office hours from Monday to Friday, with flexible shifts, between the hours 08:45 - 19.15.

Job Description
As a WPG Brand Ambassador, you will be the frontline representative of one of our clients, handling a variety of customer inquiries through live chat, phone calls, and emails. Your role is to provide helpful, friendly, and efficient support to our customers, ensuring a positive experience to the customers.

In this role, you’ll:
  • Respond to customer inquiries via chat, phone, and email with professionalism and efficiency.
  • Meet and exceed performance targets, including Service Level Agreements (SLA) for response and resolution times.
  • Maintain up-to-date knowledge of our products and services to provide accurate information.
  • Handle multiple tasks and cases simultaneously, adapting to new processes and tools as required.
  • Collaborate with team members in a fun, supportive work environment to solve customer problems and improve the overall experience.
  • Provide feedback to help improve our products and services and contribute to a continuous improvement mindset.
  • Work From Office: We are a people first company and as such we love to see our colleagues at the office.

You must have:
  • High school diploma or equivalent
  • Fluency in Italian is mandatory
  • Experience using Microsoft Office suite or equivalent software.
  • Display excellent oral and written communication skills
  • Strong interpersonal skills and the ability to communicate clearly and effectively
  • The right to live and work in Romania
  • Preferred Experience
  • Call center, strong customer service and sales experience, preferred but not essential
  • Consistent work history and excellent attendance record.

Why Work With Us?
  • Fun, energetic environment: A place where your workday feels dynamic and rewarding.
  • Supportive team culture: We collaborate, support one another, and celebrate successes together.
  • Growth opportunities: We’re committed to your professional development, with plenty of opportunities for advancement.
  • Cutting-edge technology: Be part of a brand that’s leading the way in mobile innovation.
  • Great benefits: Competitive salary, bonuses, health benefits, and more!

Descrierea companiei

WPG Racing solutions – is a multilingual Business Process Outsourcing center located in Romania, Eastern Europe. We provide services in various European Languages. Our focus customers are small to mid-sized companies requiring outsourcing solutions that are cost-effective. We strive to be an extension of all your company’s business processes and offer a wide variety of services in order to make you leaner, faster and operationally more efficient. At World Performance Group, we believe in creating remarkable experiences for our customers. We are a dynamic and innovative company dedicated to providing top-notch products and services.

Publicat 1 Nov. 2024 Reactualizat 1 Nov. 2024 Expiră 1 Dec. 2024
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