Customer Care L1 technical support with German

• Competitive Salary: In line with the market expectations
• Benefits Package: Including health insurance, paid time off, and more.
• Professional Development: Opportunities for growth and advancement.
• Positive Work Environment: A supportive and collaborative team culture.
• Work-Life Balance: Office hours from Monday to Friday,with flexible shifts, between the hours 08:45 - 19.15.

• Dealing with first level customer service queries about the products and/or services of our client via chat/ email/ call.
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• ︂︊︀︂​︂️︀︍​︂︄︀︈​︎︃︀︀​︍︌︂︊​️︅︅︎​︁︀︉︁​︃︀Dealing with multiple different external stakeholders as the first point of contact with a ticketing system (jira) internal messaging service, email or by phone
• Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
• If no solution is available, escalate the issue to external support team.
• Trained to solve known problems and follow standard guidelines.
• Use the client’s systems to process requests and register all contacts &resolutions.
• Responding to requests within the appropriate time frame to ensureService Level Agreement with the client is met.
• Represents the company in the most professional possible manner.
• Work From Office: We are a people first company and as such we love to see our colleagues at the office.

• High school diploma or equivalent
• Fluency in German is mandatory
• Experience using Microsoft Office suite or equivalent software.
• Display excellent oral and written communication skills
• Strong interpersonal skills and the ability to communicate clearly and effectively
• The right to live and work in Romania
• Preferred Experience
• Call center, strong customer service and sales experience, preferred but not essential
• Consistent work history and excellent attendance record.

World Performance group – WPG – is a multilingual Business Process Outsourcing center located in Romania, Eastern Europe. We provide services in English, French, Spanish, Italian, German and Romanian. Our focus customers are small to mid-sized companies requiring outsourcing solutions that are cost-effective. We strive to be an extension of all your company’s business processes and offer a wide variety of services in order to make you leaner, faster and operationally more efficient.

At World Performance Group, we believe in creating remarkable experiences for our customers. We are a dynamic and innovative company dedicated to providing top-notch products and services.