Customer Advisor with Bulgarian - Cluj-Napoca

Preferable college degree or related work experience
Excellent written and verbal communication skills in Bulgarian
Good English skills
Good MS Office skills
Excellent customer service skills
Pleasant, friendly voice/understandability
High motivation and enthusiastic approach
Self-organized
Planning and prioritization skills
Effective decision making
Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Familiarity with ticketing systems
Life experience to apply to managing situations
Early adopter of technology
Makes the customers feel confident that their needs are being met
Dependable, reliable, and able to perform duties with minimum supervision.

Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
Giving ︁︀​︂︃︃​︇︂​︁︃︁information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
Secure that all complaints are being recognized, recorded confirmed, and solved effectively
A responsible and reliable attitude to ensure that the daily adherence plan is being observed
Secure that all customer contacts are being handled in an efficient and effective way
Supply high-quality service through adherence to given processes and procedures
Updating the database of customers and documenting activities and history for further contacts and campaigns
Reporting the most common issues to the support team for further escalations

Benefits:

Sign in bonus in the first three months in addition to your salary paid together with the salary;
Working days meal vouchers;
Private health insurance with Regina Maria;
Transportation for 6 months offered by the company, from our accommodation to the work office;
Various discounts for restaurants, travelling etc.
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.

If you want to move to Cluj, we will also provide:

Payment made for the transportation to Cluj and in addition we will offer an annual amount of money to be able to go home for vacation;
Relocation for 6 months in Cluj.