Credit Collection Associate

• English C1/C2.
• Ability to perform under pressure and meet tight deadlines.
• Excellent IT skills, use of Microsoft Office suite of productions as well as G-Suite.
• Excellent written and verbal skills, with a professional telephone manner.
• Numerate with strong problem solving skills.
• Good organisational and time management skills with the ability to deal with multiple demands on time and resource.
• Enthusiasm for continuous improvement and change.
• Proven track record in chasing historical debt and resolving problem debt in a timely manner.
• Collection and management experience of working Corporate level customer accounts is desirable.

• Responsibility for proactive and effective cash collections activities across a high profile, complex portfolio of customers.
• Coordination and management of activities relating to customers going through a bankruptcy, liquidation, or litigation process, alongside other special case handling to ensure optimal recovery of all balances due.
• Maintain customer contact by phone, email and letter and maintain accurate and up to date customer details and account records for their allocated portfolio of customers, ensuring all interactions and details are recorded in the required systems of records.
• Effective use of Oracle Advanced Collection Module and other tools available to ensure prompt and efficient resolution of invoice queries and identification of disputes which lead to payments being received in a timely manner
• Ensure adherence to all applicable collections policies as set out and updated from time to time.
• Ensure appropriate risk assessments across the assigned portfolio of customers to ensure timely accurate reporting of perceived risks, with overall focus to minimise bad debt exposure.
• Support promotion and adoption of key business initiatives to aid improved business performance, and customer experience.
• Work with line management, and leadership to aid timely escalation and resolution on complex or bespoke collections issues.
• Successful achievement of all cash collection business objectives and personal performance objectives as set out by line management and the leadership teams.
• To build and maintain effective and productive relationships with internal and external customers.
• To identify opportunities for continuous process improvement and work with all functions to implement new processes and procedures.
• Be a flexible member of the team & support other members of the department with their work activities when required.

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing.
• Embrace Flexibility: Experience the freedom of hybrid work, enabling a harmonious work-life balance.
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

For over 70 years, Iron Mountain Incorporated (NYSE: IRM) has been your strategic partner to care for your information and assets. A global leader in storage and information management services and trusted by more than 225,000 organizations around the world, including 95% of the Fortune 1000, we protect, unlock, and extend the value of your work—whatever it is, wherever it is, however it’s stored.

We create the framework necessary to bridge the gaps between paper, digital, media, and physical data and extract value along its lifecycle, helping to build your organizational resilience. And all this with a commitment to sustainability at our core.

Our relationship is a true partnership where you trust us not only to preserve institutional knowledge and enhance efficiency, security, and access but to make your work mean more. Because in that work is the power to not only accelerate your business, but elevate it.