Contact Center Associate – Romanian (Work from Office)

Our Identity:
At IGT Solutions, we're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Position Overview:
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.

How You Can Create Influence:
Proficient writing and speaking skills in Romanian and English (B2 level) are essential
Prior experience in an international airline environment/operations is advantageous but not mandatory.
Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
Graduates in any discipline or undergraduates are welcome.
Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
Proficiency in Microsoft Office and Outlook.
Willingness to work in a contact center environment.

Key Accountabilities:
Provide outstanding customer service via email and phone interactions.
Handle emails and manage voice calls with customers from ︁︀​︂︃︃​︇︉​︆︄leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
Communicating with customers through various channels in English
Responding promptly to customer inquiries
Maintaining a positive, empathic and professional attitude towards customers at all times
Ensure customer satisfaction and provide professional customer support

Perks and Benefits:
Competitive salary package, reflecting your expertise and contributions.
Meal tickets
Private medical subscription
Reimbursement for public transportation subscription
“Bring a friend” Referral Program – Consistent rewards for recommendation
Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
Permanent contract with the potential for advancement, providing stability and security.
Full payed training provided by the company
Exciting career growth opportunities within a globally renowned organization.
Engaging projects with leading global brands, offering diverse and rewarding experiences.
Supportive and collaborative work culture, fostering both personal and professional development.Please note that this is a long-term contract opportunity.

Specifications for the working environment:
Dynamic, young and divers environment
Full equipment provided by company
All modern equipped kitchen and lunch area – including latest coffee/tea machines
Complex facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)