Contact Canter Associate
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Candidatul Ideal
Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
Good Communication and Customer Service skills, any experience in BPO / Contact centre will be an added
advantage
Graduate in any discipline / Undergraduate
Willingness to search for required information from customers with a strong focus on solving client’s requests
Proficient in Microsoft Office, Outlook, Social Media
Willing to work from the office in a contact centre environment
Descrierea jobului
Deliver exemplary customer service via phone calls/email / social ︁︀︂︃︃︈︃︀media
As part of the Contact Center team, manage phone calls/email/social media customer’s requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries
Activity: voice (inbound). As a customer service representative, your activities would include handling requests related to reservation cancellations, changes to booking dates, updates to customer information, online check-in support, and providing additional information about prices or specific services not mentioned on the platform. You would also deal with possible customer complaints regarding reservations.
Descrierea companiei
Dabster is a Talent Management and Workforce Solutions Provider in Technology and Engineering. It is headquartered in the UK/ EU region. With Specializing in SAP and PEGA. Our quick systematic service guarantees improved productivity, performance and profitability of clients thus allowing them to focus on what they do best and maximise their potential for growth. Our brand values and beliefs guide our strategies as we pursue our vision to delight every client and be the best in the industry across Europe. We apply our core values to every aspect of our and your business to lay the foundations for long-term associations and mutual success. At Dabster, we are united to achieve a common goal to be the best at helping employers achieve success through people. At each step in our relationship with the clients and candidates, we deliver value, advice and an adept professional viewpoint. To achieve this, we rely on five fundamental principles that drive our corporate strategy, relationships and behaviour. Integrity: We embrace and uphold the premier standards of personal and professional ethics, trust and honesty. We follow utmost transparency in all our dealings. Collaboration: We work together as a team and share knowledge for continuous improvement, innovation and learning. We collaborate to motivate and inspire the desire for success. Empowerment: We are empowered to deliver operational excellence through leadership and innovation at all levels. Adaptability: We follow a bespoke approach and adapt our services to meet our clients’ requirements. Responsibility: We take complete responsibility for fulfilling our commitments to candidates and clients with a clear understanding of the level of urgency and accountability inherent in those commitments.
