Collections Process Lead with English

• Minimum 1 year of experience in Finance & Accounting (prefferably in O2C);
• Minimum B2 level in English;
• Highschool diploma;
• High level of Customer Service skills;
• Client-focus attitude;
• Good analytical and communication skills;
• Ability of prioritizing and organizing own work in order to deliver within agreed timelines;
• Able to work in a dynamic environment, with people from diverse culture;
• Process management and improvement skills.

• Monitoring accounts and contacting clients (calls, e-mails) to ask them about their overdue payments;
• Investigating and resolving unapplied payments;
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• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status;
• Collecting relevant information and following up on other parties to complete the dispute resolution;
• Ensuring that operations are run according to engagement’s financials / budget (cost control, review financial data, budgets / forecast, ensure proper billing / invoicing based on contract etc.);
• Displaying ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery;
• Working schedule: Monday to Friday within business hours.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.