Client Operations Executive
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Candidatul Ideal
- Results focusing and proven ability to meet tight deadlines;
- Attention to details;
- Previous experience in tourism will be considered as a valuable asset
- Fluency in English is required.
- Customer first approach
- Flexibility in terms of working hours, changes and challenges
- Team player
- Strong focus on getting the job done
- Determination to get things right first time every time
Descrierea jobului
Our operations team is often described as ‘conductor’ of the orchestra. We work between our
global network of ︁︀︂︃︃︈︃︀sales offices and our suppliers to ensure that we deliver against every promise
that we make to our customers. There’s never a dull moment as we strive to make holiday
dreams come true
The role
As a Client Operations Executive, you’ll work closely with our clients to ensure that every detail
of the holiday is delivered to perfection. You’ll be carefully checking that the itineraries planned
with our clients can be delivered to the highest standards, within budget and that we respect all
of the different rules which exist to ensure that our holidays operate safely and in accordance
with the rules and obligations that are placed upon us by the different countries in which we
operate.
- Day to day contact with clients;
- Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business, sustainable relationships and effective service;
- Support existing customers through appropriate proposals in order to optimize business growth and customer satisfaction;
- Manage, organize, and update relevant data using database applications;
- Liaise closely with all internal department for smooth running of the booking process, accounts queries and other discrepancies;
- Adhere to cancellation deadlines and daily options;
- Request and negotiate services in accordance with the itineraries (e.g. coaches, guides, restaurants, etc.) when necessary;
- Maintain profit margins and update profit and loss reports;
- Check feasibility and accuracy of itineraries and issuing of all Tour documentation for the clients;
- Support for our Customer care team while the groups are on the road
Commitment, loyalty and passion are the qualities that we admire the most. In return for that
we offer:
- Competitive salaries which reflect the importance of these roles and your experience.
- Salaries are reviewed and discussed regularly and can increase significantly according to experience
- Excellent onboarding and career development opportunities
- A genuine commitment to recognise your achievements
- Hard work deserves a break, so we offer 21 days annual leave each year plus all publicholidays. Bonus days are offered according to experience
- First class office environment which is a safe, comfortable, stimulating and fun place to be
- Medical cover (Medlife Classic or equivalent)
- We want you to eat well, so we offer you a meal voucher for 20 RON each day that you work
- Opportunities to travel at discounted prices
- Flexible work life balance through hybrid working options
Descrierea companiei
“People don’t take trips – trips take people” …
… and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year.
Our major client is G2 Travel Limited, a wholesale tour operator based in Hong Kong. Through a network of offices spanning Asia, the Middle East, Europe and North America, they consistently deliver on promises to make holiday dreams come true.
Our team in Bucharest is a highly experienced team of professionals who work every day to support the needs of the G2 business. Fifteen different departments provide a wide range of stimulating and rewarding career opportunities.
We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.
We believe that work should be enjoyable, stimulating and fun!