Candidatul Ideal
How we picture you:
- Educational Background - Bachelor’s degree in Business Administration, Economics, Information Technology, or a related field.
- Work Experience - Proven experience as a Business Analyst, preferably with experience in HR process documentation and Workday implementations.
- Technical Skills:
- Strong understanding of HR processes (e.g., Core HR, Payroll, Recruiting, Talent Management, Benefits, Compensation, etc.).
- Experience in process mapping and documentation tools such as Visio, SAP Signavio Lucidchart, or similar.
- Previous experience with Workday HCM implementation (configuration, testing, and training).
- Familiarity with Agile methodologies and working in an iterative project environment.
- Knowledge of HR compliance and regulations as they relate to Workday.
Descrierea jobului
- Collaborate with HR stakeholders to understand current business processes, workflows, and requirements related to Workday HR modules (such as Core HR, Payroll, Recruiting, Talent Management, etc.).
- Document existing HR processes in a clear, concise, and structured format, using flowcharts, process maps, and detailed written descriptions.
- Conduct gap analysis between current HR processes and the capabilities of Workday, providing recommendations for process improvements or re-engineering.
- Work closely with Workday implementation teams (technical and functional) to ensure HR processes are well-defined and translated into Workday configurations.
- Assist in defining functional requirements for Workday modules, ensuring alignment with HR strategies and business goals.
- Identify and document any customizations or system configurations required for Workday implementation to meet business needs.
- Engage with HR leaders, subject matter experts, and IT teams to gather information, validate process designs, and ensure alignment with organizational objectives.
- Facilitate workshops and meetings to review process documentation, gather feedback, and refine solutions.
- Identify opportunities for process automation and efficiency improvements in HR workflows through Workday integration.
- Propose best practices and innovative solutions for HR operations, leveraging Workday’s capabilities to enhance HR service delivery.
- Contribute to the development of training materials and user guides based on documented HR processes.
- Support change management efforts, ensuring smooth adoption of new processes and Workday functionalities within the HR team and across the organization.
Descrierea companiei
Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 500,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 4,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).
