Booking Coordinator (Iasi, hybrid) - Disability inclusive
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Candidatul Ideal
- Excellent English language skills
- Excellent verbal and written communication skills
- Previous experience of working in fast paced, pressurised environment (essential)
- Experience of working in a customer focused environment (essential)
- Effective listening, communication, and strong negotiating skills
- Excellent problem-solving skills
- Able to multitask and think critically
- Excellent attention to detail
- Can use initiative in a pro-active manner
- The ability to work independently and as part of a team
- Can take instructions and carry out tasks efficiently and to a high standard
- Good time keeping
- Social and outgoing and easily able to build relationships
- Proficient with all facets of MS Office
- Have an eagerness to learn and develop skills
Descrierea jobului
Da Languages is a large Language Services company working with Public and Private Sector clients all across the ︁︀︂︃︃︉︆︆︄UK. We help limited English speaking foreign nationals access critical services, such as medical services, by providing interpreters that speak their language.
Are you looking for a workplace where positivity and collaboration thrive? Do you want a job that not only challenges you but also makes a meaningful impact? We are seeking enthusiastic and dedicated colleagues who value a supportive and upbeat work environment and are driven by a sense of purpose. If this sounds like you, we’d love to hear from you!
About the role:
This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider.
As a Booking Coordinator, based in the Operations Department, you will provide support to all areas within the business, as well as communicating with our interpreters and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business.
We are looking for highly organised, self motivated, quick thinking individuals to join our successful and ever expanding team.
The main duties of a Booking Coordinator are:
- To manage a large amount of inbound & outbound calls in a professional manner, booking interpreters onto relevant jobs, resolving queries and liaising with other departments
- Multitasking between calls, alongside handling a large volume of emails from clients and interpreters
- Maintaining professional communication with interpreters and clients regarding their bookings when dealing with queries
- Prioritising tasks within the team, showing organisation, quick thinking and flexibility
- Assist other departments when support is required
- Troubleshooting to ensure we provide the best possible service in unexpected scenarios
Benefits
Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in 450 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.
- Hybrid work set up (4 days in the office, 1 day from home)
- Brand new modern office located in the heart of the City, near Palas area with easy access to transportation and amenities (shops, restaurants, pubs, medical facilities etc…)
- Game/Recreation Rooms
- Private medical insurance
- Meal tickets (30 ron/day)
- Yearly Eyeglasses Replacement budget of 600 ron
- Welcome package
- Romanian bank holidays off
- 20 Annual leave days, with +1 annual leave day per year worked
- Engagement and fun events throughout the year
- Breakfast/Coffee/Refreshments/ Fresh Fruits provided daily
- A young and vibrant team always there to offer support
- Team building events
- Monthly Employee awards
- Training and career development opportunities within a new and rapid growing business
Descrierea companiei
DA Languages is a highly respected language service provider based in the United Kingdom, known for its exceptional language support for over twenty years. Handling over 250,000 face to face bookings and delivering over 2,500,000 telephone interpreting minutes annually and providing services in more than 450 languages and dialects, DA Languages specializes in offering language solutions to non-English speakers in the UK who are accessing services from healthcare institutions, UK local authorities and councils, as well as privately owned businesses. DA Languages takes great pride in recognizing the importance of clear and accurate communication, and their services are specifically designed to help overcome language barriers.
Established by Actar Arya in 1998, DA Languages initially started as a small venture with the mission to improve the quality of language services available to those in need. Today, it has transformed into a nationally recognized language service provider, striving to set new industry standards driven by the same ambition. The company's mission is to break down language barriers and facilitate access to communication and services for everyone. They ensure that non-English speakers can effectively convey their messages across different languages and cultures:
“Our aim is simple; to reduce language barriers. We know that relationships and ideas flourish when communication is straight forward.”
https://www.dalanguages.co.uk/
- 30 Oct. 2024
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