Accounts Receivable with Italian

The AR Agent is responsible for managing the accounts of customers assigned to their portfolio. They serve as the primary contact in the finance area for the company’s customers. The AR Agent ensures all incoming payments are received and processed, addresses queries from end customers and internal departments, and handles collections, dispute, and deduction management. Additionally, the AR Agent will manage various financial transactions and reporting tasks.

General Responsibilities & Duties:

• Customer Interaction:
• Contact assigned clients to recover and collect payments, debts, and overdue balances. Handle customer incident and query resolution within an established timeframe.
• Payment and Transaction Management:
• Monitor collection commitment and achieve collections metrics (SLAs/KPIs).
• Reconcile outstanding payments and prepare monthly reports on claim balances, deductions, and overdue payments.
• Allocate cash and manage disputes and deductions by analyzing and resolving issues raised by clients.
• Investigate and resolve payment deductions by clients promptly, ensuring accurate accounting records.
• Record payment promises and manage checks, including their registration and reconciliation.
• Manage automatic payments and deductions, ensuring accurate and timely transactions.• Financial Reporting:
• Prepare various financial reports, including aged credit notes, large invoices, and client monitoring reports.
• Issue and manage credit notes, debit notes, and invoices as required.
• Generate and analyze reports on overdue and unpaid invoices, ensuring proper follow-up and resolution.
• Risk Management:
• Implement proactive measures to mitigate financial risks to the company.

Additional Tasks:

• Handle daily and monthly account verifications and clearings.
• Manage client-related tasks, including email communications, cases, and deduction reports.

Our offer:

• Bonuses for your results;
• A friendly atmosphere and a multinational environment.
• Meal tickets (40 RON/Day);
• Wide range of development and training options (including soft skills and language courses)
• Medical coverage;
• Bookster and Benefits Online for you to enjoy your hobbies.

Qualifications:

• Bachelor's degree in Finance area.
• Italian (B2) & English
• Strong understanding of accounts receivable processes and financial transactions.
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• Excellent communication and customer service skills.
• Proficiency in financial software and transaction management systems.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.

Preferred Skills:

• Experience with financial reporting and reconciliation.
• Familiarity with SAP or similar ERP systems.
• Previous experience in dispute and deduction management.

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.About WNS Romania:WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. We are most admired for our people, partnership approach, performance and domain expertise. You will enjoy:• Bonuses for your results• A great office, a friendly atmosphere and a multinational environment• Wide range of development and training options (including soft skills and language courses)