Ideal Candidate
Be prepared to dive into a demanding environment where you will actively participate in testing, reviewing configurations, training, data analysis, reporting, and building strong relationships with stakeholders.
Competencies and Professional Background:
- Educational Background: Bachelor’s degree in Human Resources, Information Technology, Business, or a related field preferred.
- Work Experience: Minimum of 2-3 years of experience with Workday in a post-go-live environment; work in a Business-as-Usual environment a plus.
- Technical Skills:
- Business Process Configuration: Knowledge of how to set up and manage business processes within Workday, including approvals and workflows.
- Security Administration: Understanding of Workday's security model, including user roles, permissions, and data access.
- Integration Skills (Desired): Familiarity with Workday integration tools (e.g., Workday Studio, Enterprise Interface Builder) and basic understanding of integration concepts.
- Data Management: Skills in data import/export processes and managing data integrity within Workday.
- Workday Expertise: Comprehensive understanding of Workday's core modules (e.g., HCM, Payroll, Time Tracking, Recruitment, Advanced Comp and Performance management) and their configuration.
- Analytical Skills (Desired): Proficient in analyzing data and identifying trends.
- Basic HR Knowledge: A solid understanding of HR processes and best practices to effectively support end-users.
- User Support Skills: Effective communication skills to assist users and provide training as needed.
- Diligence: Sharp focus on detail to ensure data accuracy.
- Systems: Service Now ticket creation, navigation and reporting a plus.
Job Description
- System Configuration: Supporting local subsidiaries to ensure WD alignment with HR policies, processes, and reporting needs.
- Data Management: Ensuring the accuracy, integrity, and security of data within the Workday system.
- Security Management: Implementing and maintaining measures to safeguard employee information.
- Reporting and Analytics: Creating and maintaining reports that offer insights into HR metrics and trends.
- Integration Management: Support the connection of Workday with other systems, including payroll, benefits, and time and attendance during both integration and steady state phases
- Change Management: Overseeing changes to the Workday system, including testing, implementation, and communication. Partnering with key stakeholders to ensure changes are communicated appropriately for overall system visibility.
- User Support: Assisting employees and managers in navigating and using Workday effectively; including the capturing of potential continuous improvement opportunities
- Vendor Management: Partnering with leadership to manage relationships with third-party vendors that provide Workday support.
Company Description
Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 4,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, tourism and others).
