Workday Senior Project Manager

• Educational Background: Bachelor’s degree in Information Technology, Business, or a related field.
• Work Experience: 5+ years of experience in a project management role.
• Experience in Change Management & Organizational Change is desirable.
• ITIL experience is desirable.
• Experience of implementing system and process change to a large employee base.
• Ability to lead others (non-direct reports) to meet project objectives, overcome issues and meet deadlines.
• Proficiency with tools such as MS Project, MS Visio, JIRA, Confluence and Power BI.
• Problemsolving skills and abilities to analyze quantitatively, scope technical requirements, and effectively prioritize program deliverable.
• Strong documentation skills to collaborate across local and global teams.
• Excellent disposition for teamwork.
• Fluency in English.
• Analysis capacity, Learning Capacity and Service Attitude.
• Assertive, verbal and written communication skills.

• Lead projects from inception to close, with superb planning and communication skills to establish timelines, prioritize work, and manage expectations.
• Facilitate discussion, decision making and conflict resolution. Excellent stakeholder management skills with the ability to influence up to C-level.
• Ensure effective and clear communication of projects and developments in progress.
• Create and centralize documentation required to direct the delivery of the projects (process mapping, requirements, proposal documents, etc). Ensure appropriate approval and project phase management.
• Analyze key processes in search of strategies that generate the improvement of processes.
• Facilitate productive discussions to establish requirements and consider design alternatives with multi-functional teams.
• Write, approve and prioritize user stories and clearly document requirements with a solid business understanding and strong attention to detail.
• Guide delivery team to execute on defined requirements, remove blocking issues from day-to-day operations of the team, and identify and communicate risks.
• Comfortable presenting to internal stakeholders (peer and executives) on project strategy, deliverables and outputs.
• Ensure detailed handover of responsibilities to deliver teams for implementation and transfer of projects to BAU.

Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 3,800 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).