Ideal Candidate
- Communication skills – ability to build rapport with users on long calls and ability to deliver feedback to Level-1 analysts in an effective manner;
- Ability to effectively prioritize tasks, and strong time-management skills;
- Prior background in customer service/it support roles
Job Description
- Answering phone calls in the mentioned languages in the require language field, on a priority established by the team leader;
- Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
- Troubleshooting technical problems according to the Standard Operating Procedures (SOP) and process trainings;
- Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;
- Ability to understand technical (electrical, mechanical) cases and offer proper solution
Company Description
Our client is call center/ BPO company with operations globally.
