Ideal Candidate
✔ Previous experience in technical support, sales, or customer service, ideally in an e-commerce or SaaS environment.
✔ Strong understanding of e-commerce platforms, payment gateways, and online store management.
✔ Excellent communication skills in [languages required].
✔ Ability to explain technical concepts clearly and simply to non-technical users.
✔ Problem-solving mindset with a proactive approach to customer issues.
✔ Experience with CRM tools, ticketing systems, and live chat platforms is a plus.
Job Description
Key Responsibilities
🔹 Technical support
Support Assist customers with troubleshooting platform-related issues (e.g., payment processing, integrations, order management).
Provide guidance on setting up and optimizing e-commerce stores.
Escalate complex issues to the development team and ensure timely resolutions.
Stay updated on platform features and improvements to provide accurate assistance.
🔹 Sales & Customer Success
Identify sales opportunities and recommend platform upgrades or additional services.
Guide potential clients through the onboarding process and help them get the most out of our platform.
Build and maintain strong relationships with existing users to ensure retention and growth.
Conduct product demonstrations and explain key features to prospects and clients.
🔹 Communication & Reporting
Document customer interactions and solutions provided in CRM and ticketing systems.
Gather and relay customer feedback to improve our platform and services.
Collaborate with the marketing and development teams to enhance the overall user experience.
What We Offer
⭐ Competitive salary & performance-based incentives
⭐ Comprehensive benefits package
⭐ Easily accessible office in a central location
⭐ Dynamic, young, and innovative work environment
⭐ Career growth and development opportunities
⭐ A passionate and collaborative team
⭐ The chance to be part of a growing global company
Join the Sellavi Family!If you're passionate about helping businesses succeed and want to be part of a fast-growing, innovative company, we’d love to hear from you.
Company Description
About Sellavi
Sellavi is a leading e-commerce platform empowering businesses of all sizes to thrive in the digital world. Founded in 2014 by a team of passionate tech experts, we provide an all-in-one SaaS solution designed to streamline operations, enhance customer experiences, and drive growth.
Today, we serve over 250,000 customers worldwide and continue to expand. At Sellavi, we foster a collaborative and innovative work environment where every team member plays a key role in our success.
Job OverviewWe are looking for a Technical Support & Sales Manager to assist customers with platform-related issues, drive sales, and enhance the overall user experience. This role requires a combination of technical expertise, problem-solving skills, and a customer-centric approach to ensure client satisfaction and business growth.
