Ideal Candidate
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science or related area
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C# or Rust
- Experience with distributed systems at scale
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
PREFERRED QUALIFICATIONS
- Master's degree in Computer Science or related area
- Experience with PowerShell (preferred), Python, Ruby, or Java
- Experience working in an Agile environment using the Scrum methodology
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Bachelor's degree in Computer Science or related area
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C# or Rust
- Experience with distributed systems at scale
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
PREFERRED QUALIFICATIONS
- Master's degree in Computer Science or related area
- Experience with PowerShell (preferred), Python, Ruby, or Java
- Experience working in an Agile environment using the Scrum methodology
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job Description
The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. We are seeking System Development Engineers with experience in software/system engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.
Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution
• Diagnose and resolve complex production software issues across multiple products and services
• Perform comprehensive troubleshooting and root cause analysis for technical challenges
• Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance
• Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting
• Maintain and configure software systems in staging and production environments
• Implement fixes and enhancements for internally developed software applications
System Operations and Monitoring
• Design and implement monitoring solutions to ensure system reliability and performance
• Manage software deployments and support infrastructure in AWS and web technology environments
• Create and maintain system and support status reports
Team Collaboration and Knowledge Management
• Coordinate support issue handoffs within the team
• Develop and contribute to a comprehensive team knowledge base
• Collaborate with cross-functional teams to improve operational excellence
Product and Service Ownership
• Take ownership of digital products or system components
• Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management
Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution
• Diagnose and resolve complex production software issues across multiple products and services
• Perform comprehensive troubleshooting and root cause analysis for technical challenges
• Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance
• Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting
• Maintain and configure software systems in staging and production environments
• Implement fixes and enhancements for internally developed software applications
System Operations and Monitoring
• Design and implement monitoring solutions to ensure system reliability and performance
• Manage software deployments and support infrastructure in AWS and web technology environments
• Create and maintain system and support status reports
Team Collaboration and Knowledge Management
• Coordinate support issue handoffs within the team
• Develop and contribute to a comprehensive team knowledge base
• Collaborate with cross-functional teams to improve operational excellence
Product and Service Ownership
• Take ownership of digital products or system components
• Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management
Company Description
Amazon SDO Privacy engineering operates in Austin – TX, US and Iasi, Bucharest – Romania. Our mission is to develop services which will enable every Amazon service operating with personal data to satisfy the privacy rights of Amazon customers. We are working backwards from the customers and world-wide privacy regulations, think long term, and propose solutions which will assure Amazon Privacy compliance. Our external customers are world-wide customers of Amazon Retail Website, Amazon B2B services (e.g. Seller central, App / Skill Developers), and Amazon Subsidiaries. Our internal customers are services within Amazon who operate with personal data, Legal Representatives, and Customer Service Agents. You can opt-in for being part of one of the existing or newly formed engineering teams who will contribute to Amazon mission to meet external customers’ privacy rights: Personal Data Classification, The Right to be forgotten, The right of access, or Digital Markets Act – The Right of Portability.
