Service Now Transformation Consultant

• Minimum of 3 years of experience working with ServiceNow HRSD or similar HR service delivery platforms.
• Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.
• Experience in project management, requirements gathering, and solution design.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Certified ServiceNow System Administrator or equivalent certification is preferred.
• Proficiency in scripting languages (e.g., JavaScript, Python) and familiarity with web technologies (HTML, CSS, XML).

• Analyze client requirements and design solutions using ServiceNow HRSD to meet their HR service delivery needs.
• Configure and customize the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems.
• Develop and implement best practices for HR service delivery processes, such as employee onboarding, offboarding, and case management.
• Provide training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes.
• Collaborate with cross-functional teams, including HR, IT, and business stakeholders, to ensure successful implementation and adoption.
• Map currently existing processes and translate them into ServiceNow configuration.
• Advise on ServiceNow configuration.
• Stay up-to-date with the latest ServiceNow HRSD features and updates, and contribute to continuous improvement initiatives.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.