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Service Desk Specialist

HCL TECHNOLOGIES ROMANIA SRL
2 positions
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Ideal Candidate

Required Qualifications
Fluent in both English and Romanian (written and spoken)
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Minimum 2 years of experience in IT support or similar customer-facing technical role
Strong knowledge of Windows operating systems and Microsoft Office suite
Experience with ticketing systems and IT service management tools
Understanding of basic networking concepts and troubleshooting
Excellent problem-solving and analytical skills

Preferred Qualifications
ITIL Foundation certification
Experience with remote support tools
Familiarity with VPN technologies and remote access solutions
Previous experience in a multilingual support environment

Technical Skills
Windows OS (Windows 10, 11)
Microsoft Office 365
Basic networking and connectivity troubleshooting
Active Directory user management
Remote desktop support tools
Ticketing systems (ServiceNow, JIRA, or similar)

Soft Skills
Exceptional customer service orientation
Strong written and verbal communication abilities in both English and Romanian
Ability to explain technical concepts to non-technical users
Time management and multitasking capabilities
Team collaboration and interpersonal skills
Patience and empathy when dealing with frustrated users
Ability to work well under pressure

Job Description

Serve as the first point of contact for all IT-related inquiries, providing support in both English and Romanian
Log, track, and manage incidents and service requests using our ticketing system
Troubleshoot hardware, software, and network connectivity issues
Perform basic system administration tasks and user account management
Escalate complex technical issues to appropriate support teams
Document solutions and maintain the knowledge base
Assist with basic software installations and configurations
Guide users through technical procedures via phone, email, and remote support tools
Participate in rotating shifts to ensure continuous service desk coverage
Contribute to service improvement initiatives and process documentation

Company Description

We bring together the best of technology and our people to supercharge progress.

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.

As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.

We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Romania.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit https://www.hcltech.com/en-ro/careers

Published Jan 3, 2025Updated Jan 31, 2025Expires Feb 2, 2025
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